This was the worst experience EVER! I was in town for my daughter’s wedding and when we tried to check in, the host didn't provide us with a code to get in the house. I called her 4 times, texted her multiple times, VRBO also tried calling 4 times and texting her and she was not responding. The check in time was 4 pm and when she finally responded it was 2-1/2 hours later. By that time, we had already had to cancel the reservation and try to find other accommodations. There was no way to know exactly when she would respond, and my daughter and I had things to get prepared for her wedding. I would NEVER rent from these people, they have no idea what they are doing! DO NOT EVER RENT FROM THESE PEOPLE! VRBO did refund our money, but the stress of trying to find another place that these people put us through was overwhelming. They are horrible hosts! I say it again, DO NOT EVER RENT FROM THESE PEOPLE! They WILL ruin your trip!