I made a request weeks before my stay; for a room in the main hotel building for my birthday. As didn't want to be placed in the annex next to car park,, I was once placed there before, and was very cramped, dark and noisy,.. So when I checked in I was told there was only room in the annex.. The hotel had ignored my messages I forwarded to them.. My 2 nights were very noisy, Someone banged on the window early hours of the morning. I had left my towels on the floor as soaking wet to be changed, but they were just left on radiator. I had to go to reception to change them, I had no apology. My birthday ruined, I was very upset,I won't return.