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Commercial Hay Hotel

Property class: 3

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Photo gallery for Commercial Hay Hotel

A balcony with wicker furniture, a metal railing, and a view of a street with buildings and trees.
A modern hotel room with a neatly arranged bed, a bedside table with a lamp, and a vase with flowers.
A two-story building with a commercial space on the ground floor and a hotel on the upper floor.
Two green upholstered chairs with gold legs, a small round table with a vase of flowers, and two framed pictures on the wall.
A staircase with a railing, a hanging light fixture, and a view of a room with a window.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
The current price is $73
$67 nightly
$73 total
Total with taxes and fees
Oct 21 - Oct 22

Explore the area

View in a map
199 Lachlan Street, Hay, NSW, 2711
  • Place, TAFE Riverina Institute
    ‪2 min walk‬
  • Place, Hay Gaol Museum
    ‪14 min walk‬
  • Place, Hay Heritage Walk
    ‪15 min walk‬

Room options

View all photos for Budget Triple Room

A hotel room with two beds, a nightstand with a lamp, a dresser, and a window with curtains.

Budget Triple Room

7.6 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe King Room

A candle in a glass jar with a label, surrounded by decorative flowers and greenery on a table.

Deluxe King Room

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Budget Twin Room

A hotel room with two beds, a nightstand with a lamp, a dresser, and a window with curtains.

Budget Twin Room

7.4 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Family Room

A modern hotel room with a neatly arranged bed, a bedside table with a lamp, and a vase with flowers.

Deluxe Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Budget Double Room

A neatly made bed with a grey blanket, a bedside table with a lamp, and a chair.

Budget Double Room

7.4 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Family

A candle in a glass jar with a label, surrounded by decorative flowers and greenery on a table.

Two Bedroom Family

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Balcony

A hotel room with a bed, a TV mounted on the wall, a small desk with a lamp, a window, and a balcony with a chair.

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Balcony

A candle in a glass jar with a label, surrounded by decorative flowers and greenery on a table.

Deluxe Triple Balcony

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Hay

With a stay at Commercial Hay Hotel in Hay, you'll be just steps from TAFE Riverina Institute and Hay Library. .This hotel is 0.2 mi (0.3 km) from Hay Park and 0.5 mi (0.8 km) from Lions Park.

What's nearby

  • TAFE Riverina Institute - 2 min walk - 0.1 miles
  • Hay Library - 2 min walk - 0.1 miles
  • Hay Gaol Museum - 14 min walk - 0.8 miles
  • Hay Heritage Walk - 15 min walk - 0.8 miles
  • Shear Outback - 2 min drive - 1.5 miles

Restaurants

  • ‪Riverina Hotel - ‬2 min walk
  • ‪Crown Pub Hay - ‬4 min walk
  • ‪Robertson's Hot Bread - ‬4 min walk
  • ‪Kinfolk and Co. Coffee - ‬1 min walk
  • ‪The Black Sheep Coffee Shop Hay - ‬8 min walk

About this property

Commercial Hay Hotel

Commercial Hay Hotel offers 31 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.
Make yourself at home in one of the 31 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include electric kettles, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a picnic area.
A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include express check-in, express check-out, and laundry facilities. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out fee: AUD 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Commercial Hay Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 113 out of 379 reviews
Rating 8 - Good. 116 out of 379 reviews
Rating 6 - Okay. 75 out of 379 reviews
Rating 4 - Poor. 39 out of 379 reviews
Rating 2 - Terrible. 36 out of 379 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Helpful staff. Breakfast
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and dog friendly
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
small but clean room and ideal for a short stopover and extremely well priced.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Stay was great Wonderful Staff
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights and at this price point the hotel is terrific. Clean bathroom and room, comfy beds, terrific continental breakfast and good parking out the back. Definitely good value for money.
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mould in the kettle and hallways and stairs were very dirty. Facilities in general in pretty poor condition. Staff were friendly and did replace the kettle when we gave it to them.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was spotless and the staff are amazing
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast and facilities at room.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was clean and the bed was very comfortable. The bathroom however was not very practical. Way too narrow to the point where your knees were a few centimetres from the wall when you sat on the toilet.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean - ideal for an overnight stay although the tv didn’t work in our room.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Staff & service
Good value for money.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
It was ok for the money
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodation was good value for money.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
There was a warm welcome. The room was clean and comfortable. A light breakfast is a bonus and there is a good coffee van across the road
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Friendly efficient check in. Clean comfy bed. Perfect location to explore the area. Couldn’t ask for more. Breakfast of cereal and toast very welcome and nicely presented in the breakfast room.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Clean rooms, friendly staff. Good for an overnight stay on the way through.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room with updated bathroom. The only downside was the room door getting stuck and the bathroom door not closing properly.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fresh and clean and everything we needed!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely great service great location comfortable
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Nice enough for one night staff were great.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Great Stay
Stayed 1 night in May 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities
Comfortable bed. Renovated bathroom was lovely.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Lovely staff and great value.
Stayed 1 night in Jun 2025