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The Regency Hotel Hatyai

Property class: 3

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Photo gallery for The Regency Hotel Hatyai

A luxurious lobby with a grand chandelier, a staircase, and a large mural.
A spacious lobby with multiple seating areas, a piano, and a large mural.
A bar area with a stone counter, bar stools, and shelves stocked with bottles and glasses.
A modern building with a glass entrance and a sign that reads "The Regency Hotel".
A hotel room with a bed, bedside lamps, a mirror, a desk with a chair, and a small bench.

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
23 Prachatiphat Road, Hat Yai, Songkhla, 90110
  • Place, Lee Garden Plaza
    ‪5 min walk‬
  • Place, Kim Yong Market
    ‪9 min walk‬
  • Place, Central Department Store
    ‪9 min walk‬

Room options

Deluxe Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Outdoor pool, sun loungers
Centara Hotel Hat Yai
Downtown Hat Yai
  • Pool
  • Hot tub
  • Spa
  • Parking included
4.2 out of 5, Very Good, 1,001 reviews
$52 nightly
The price is $56
Sep 29 - Sep 30
Total with taxes and fees
Centara Hotel Hat Yai

About the neighborhood

Hat Yai

With a stay at The Regency Hotel Hatyai in Hat Yai (Downtown Hat Yai), you'll be within a 10-minute walk of Lee Garden Plaza and Mitraphap Samakee Hospital. .This hotel is 0.4 mi (0.6 km) from Sangthong Witthaya School and 0.5 mi (0.8 km) from Ocean Shopping Town.

What's nearby

  • Lee Garden Plaza - 5 min walk - 0.3 miles
  • Kim Yong Market - 9 min walk - 0.5 miles
  • Central Department Store - 9 min walk - 0.5 miles
  • Odean Shopping Mall - 9 min walk - 0.5 miles
  • Robinson Department Store - 16 min walk - 0.9 miles

Getting around

  • Hat Yai Railway Station - 14 min walk
  • Hat Yai Intl. Airport (HDY) - 26 min drive

Restaurants

  • ‪เกาเหลาเลือดหมูป้าเขียว - ‬2 min walk
  • ‪ราดหน้า โกฉ่อน - ‬2 min walk
  • ‪192 ราดหน้า อาหารตามสั่ง - ‬2 min walk
  • ‪Ban Han Halal Restaurant - ‬2 min walk
  • ‪ข้าวขาหมูอาเก๊า - ‬2 min walk

About this property

The Regency Hotel Hatyai

The Regency Hotel Hatyai offers 436 accommodations with complimentary bottled water and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 436 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with shower/tub combinations are provided. Conveniences include phones, as well as desks and coffee/tea makers.
This hotel offers designated smoking areas.
Enjoy a meal at Krua-Luang or snacks in the hotel's coffee shop/cafe.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. This hotel has 6 meeting rooms available for events. Free self parking is available onsite.
Krua-Luang - This restaurant specializes in international cuisine. Open daily.
Royal Coffee Corner - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Krua-Luang
  • Royal Coffee Corner

Family friendly

  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 6 meeting rooms

More

  • Designated smoking areas

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for THB 550.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: THB 1000 per person, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: THB 550.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Regency Hotel Hatyai Hat yai

Regency Hotel Hatyai

Regency Hatyai Hat yai

Regency Hatyai

The Regency Hotel Hatyai Hotel

The Regency Hotel Hatyai Hat Yai

The Regency Hotel Hatyai Hotel Hat Yai

The Regency Hotel Hatyai Reviews

Reviews

6.0
Rating 10 - Excellent. 6 out of 95 reviews
Rating 8 - Good. 31 out of 95 reviews
Rating 6 - Okay. 24 out of 95 reviews
Rating 4 - Poor. 22 out of 95 reviews
Rating 2 - Terrible. 12 out of 95 reviews

6.2/10

Cleanliness

6.0/10

Staff & service

6.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Dec 2022
Verified review

8/10 Good

maheantharan

Liked: Cleanliness, amenities
No comment
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Tam

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is leaking at the room & refrigerator is also flooding. Meantime, there is no one time toothbrush & toothpaste. The shampoo also not refill & cleaning service is average only. But very convenient to have a bus service, find some food, shopping & this hotel is in the center of the city. Not bad for this hotel.
Stayed 3 nights in Dec 2023
Verified review

4/10 Poor

Chan

Disliked: Cleanliness, staff & service, property conditions & facilities
The lift is too small, cleanliness is below expectation.
Stayed 3 nights in Sep 2019
Verified review

4/10 Poor

AngieTan

Disliked: Cleanliness, property conditions & facilities
Location is ok, but the room is not to the standard. cleanliness is below expectation.
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Overall pleasant experience
Stayed 3 nights in Aug 2019
Verified review

10/10 Excellent

Mohd

Liked: Property conditions & facilities, room comfort

MUST TRY.

AVERAGE. SAFE.COMFORT
Stayed 2 nights in Aug 2019
Verified review

6/10 Okay

Wilson

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Always our first choice when we are in Hatyai due to its strategic place n very near to local foodies n shopping mall...Bt this year is a very dissapoiting one...Young/Trainee Staff was rude as hell(Poor English yet the tantrum towards us)....booked 3 rooms n 1 of the room was dirty as hell(I guess it wasnt been stayed for a while..toilet floor were sandy n carpet was dusty)....Overally if they improve,i would come and stay again....
Stayed 2 nights in Aug 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Location. Place feels dead, no activity at all. Better convert to service apartment.
Stayed 3 nights in Jul 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

3d 2nights vacation with family

vacation with family. two rooms booked. The hotel is very well placed at the heart of the city. After you exit from the hotel, there are shops for food, mcdonalds, the lee garden plaza, and the night market (mostly food there, but there are souvenirs too)Make sure you book the royal wing, if you book the other one, it is an old run-down hotel. they have another building and that is much better. Rooms were clean upon entry, and cleaning did a good job on the room as well. however, the receptionist (40s or 50s man) was not friendly, he could not speak in english, and he was quite rude to us as well. a minus in somewhat a perfect hotel.we visited lee gardens plaza hotel, but the lifts were quite confusing, u must know which lift goes where. u might get lost there, like we did. we went to the 33rd floor buffet restaurant, food was okay, but the highlight is the view from up there. even if you are not gonna eat there, just go and have a look at the view, its worth it. right before we checked out, the reception told that the bath tub stopper(the cover that stops water from flowing out), is missing in one of our rooms. but it was a fault by the staff, he did not check properly as the stopper was right there. probably an attempt to get more money out of us. because i have seen some hotels do this to customers to get more money. be alert and make sure everything stays the same when u check out, the same way u checked in.there is a band music at night for relaxation, massage as well
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Vimala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is good for the price since it is located in the city where you can go shopping and dining. The service is also good. Staff is helpful
Stayed 1 night in Mar 2019
Verified review

4/10 Poor

Wendy Gaik Lan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worse expectation

The overall only the location is fine then other ,the worse is the kettle the bottom of kettle full of rust.
Stayed 2 nights in Mar 2019
Verified review

8/10 Good

Verified traveler

Can stay for holiday
Stayed 3 nights in Mar 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Broken lift doors needed to be fixed.

The doors for one of the two (2) old lifts were spoiled and did not open automatically and safely. They needed to be pushed open when we arrived at the lobby or at our floor. We did not feel safe in this lift. Apart from the lift, everything else was good enough for us.
Stayed 3 nights in Mar 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

Good location but Room is bad

Location is good but too old for the room and not worth for the price we paid.
Stayed 1 night in Sep 2018
Verified review

4/10 Poor

Roniyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel. Bathroom sink leak causing at floor. Maintenance failed to attend to our request for repair until we return at night & then advised that he could not repair. Receptionist was reluctant to our request to change room but finally did it after repeated request. Won't want to stay at this hotel in future.
Stayed 3 nights in Jan 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Staff are not so friendly I come first to check out but she attended someone who came after me Facilities? No iron for clothes..i asked for it but one who attended me just said no service..poor
Stayed 2 nights in Dec 2018
Verified review

6/10 Okay

Henry

Disliked: Cleanliness, property conditions & facilities, room comfort
The room are smelly with plenty of old stain at the shower curtain. Room furniture is old and time to do major renovation.
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Yeoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice walking distance to good dining places and shopping.
Stayed 2 nights in Dec 2018
Verified review

4/10 Poor

HIROSHI

Disliked: Staff & service

downtown中心で宿泊するには値段安価

Hat Yaiの中心街にい位置しています 値段的にはhotel規模のわりに安価です poolはメンテされてなく環境も悪い マレーの人々はまー日光浴、スイミング しないので　そのまま放置になっている hotel フロントは綺麗であるが　部屋にはいる と　ガッカリする
Stayed 3 nights in Dec 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Room, Nice Hotel!
Stayed 2 nights in Dec 2018
Verified review

2/10 Terrible

Lim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

The hotel room ought to be demolished/renovated as everything were decade old, not suited 3stars. Shower no water & not even a cheap hair dryer. When I requested for local map, receptionist pointed me out of a door to a tour company. What a hack!
Stayed 3 nights in Dec 2018
Verified review

2/10 Terrible

Zaza

Disliked: Staff & service, property conditions & facilities
The location of the hotel is great. However the hotel service was worst than a budget/low cost hotel. We booked one of the suites (Imperial Suite). The suite was smelly and there was no drinking water provided in the room. Only 2 bath towels and one face towel were provided in the room. To make it worst, the hotel accused us for losing the face towel and refused to return my passport (they held my passport during our stay there). So after 2 hours arguing with the receptionists & the manager (we even offered them to check our luggage and car) they finally return my passport. But the fact that they detained us there for 2 hours for nothing and accused us for stealing their freaking face towel were just unforgivable. After the incident we talked to a guy whom we met there (he works as a tour guide in Hatyai), and he told us that the hotel often have cases like that. And its normal for the hotels to detain you and ask for money for whatever reasons they could find. A terrible way of making money
Stayed 1 night in Nov 2018
Verified review

4/10 Poor

Mk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but very old furnishings. Dim lightting in room with very old and dusty furniture
Stayed 1 night in Oct 2018
Verified review

2/10 Terrible

Soh Kheng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel is old and dirty

The Reception is extremely rude and unfriendly. They just ignored to help me book a taxi to the airport
Stayed 2 nights in Oct 2018