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Best Western The Grand Hotel Hartlepool

Property class: 3

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Photo gallery for Best Western The Grand Hotel Hartlepool

A grand entrance with a marble staircase, two large black planters with topiary, and a glass door leading to a reception area.
A reception area with a dark wood reception desk, a wall-mounted sign reading "Wishing You a very warm welcome to the Best Western Grand Hotel," and three pendant lights above the desk.
A grand ballroom with ornate chandeliers, high ceilings, and elegant drapery.
A hotel room with a bed, a sofa, a coffee table, a TV, and a lamp.
A spacious living room with grey upholstered furniture, a flat-screen TV mounted on the wall, and large windows allowing natural light.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Business services
The current price is $99
$82 nightly
$99 total
Total with taxes and fees
Nov 22 - Nov 23

Explore the area

View in a map
Swainson Street, Hartlepool, England, TS24 8AA
  • Place, Victoria Park
    ‪3 min walk‬
  • Place, Milll House Leisure Centre
    ‪6 min walk‬
  • Place, Hartlepool Maritime Experience
    ‪10 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with a large bed, a bedside table with a phone, a framed picture on the wall, and a window with sheer curtains.

Standard Room, 2 Twin Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a table, a radiator, a window with curtains, a TV mounted on the wall, and a red lamp.

Standard Room, 1 Twin Bed, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, red and white bedding, a wooden headboard with a light, a small round table, a chair, and a mirror.

Standard Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with a large bed, two armchairs, a small table, and two windows with curtains.

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

A modern bathroom with a bathtub, a sink, a toilet, and a potted plant.

Suite, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk with a chair, a mirror, and a window with curtains.

Superior Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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  • Parking included
  • Free WiFi
  • Restaurant
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4.2 out of 5, Very good, 328 reviews
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The price is $120
Nov 1 - Nov 2
Total with taxes and fees
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About the neighborhood

Hartlepool

With a stay at Best Western The Grand Hotel Hartlepool, you'll be centrally located in Hartlepool, just a 5-minute walk from Hartlepool Art Gallery and 5 minutes by foot from Milll House Leisure Centre. .This hotel is 26.7 mi (43 km) from North York Moors National Park and 0.3 mi (0.5 km) from Victoria Park.

What's nearby

  • Victoria Park - 3 min walk - 0.2 miles
  • Milll House Leisure Centre - 6 min walk - 0.4 miles
  • Hartlepool Maritime Experience - 10 min walk - 0.6 miles
  • Museum of Hartlepool - 10 min walk - 0.6 miles
  • Monkey Statue - 17 min walk - 0.9 miles

Getting around

  • Hartlepool Station - 5 min walk
  • Durham (MME-Teesside Intl.) - 47 min drive

Restaurants

  • ‪King Johns Tavern - ‬4 min walk
  • ‪The Showroom - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Clarendon - ‬5 min walk
  • ‪The Ward Jackson (Wetherspoon) - ‬5 min walk

About this property

Best Western The Grand Hotel Hartlepool

Best Western The Grand Hotel Hartlepool offers 48 accommodations with coffee/tea makers and hair dryers. Satellite television is provided.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads, and complimentary toiletries. This Hartlepool hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 48 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for dinner at The Grand Reastaurant, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 8 AM and 10 AM.
The Grand Reastaurant - This restaurant specializes in British cuisine and serves breakfast and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 9.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Grand Reastaurant

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 9.50 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

Property is also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 130 out of 395 reviews
Rating 8 - Good. 127 out of 395 reviews
Rating 6 - Okay. 70 out of 395 reviews
Rating 4 - Poor. 37 out of 395 reviews
Rating 2 - Terrible. 31 out of 395 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay, all most a home from home.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

I stay here regularly and it always have a great experience. Staff are friendly and helpful.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay here. The curry house in the basement is well worth a visit.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay here. Great room a d staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice hotel, dog friendly, bar was very nice, only issue is there’s not really any parking
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and grwat staff as always.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Alway a nice room and friendly staff
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and close to thectown and train station. Great Curry house in the basement.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy and excellent breakfast
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with convenient parking, no breakfast available which was disappointing. Check in was quick and efficient. Easy to get to with plenty of dining choices nearby.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here regularly. Staff are always helpful. Rooms are spacious and clean. Breakfast is decent. Would recommend.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Alway clean and the staff are polite. Easy parking and a great curry housebin the basement.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Staff Friendly
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The rooms were fine but there is no air conditioning so in hot weather it may not suit some people. For the price including breakfast and parking it is good value. Our room was modernised but the bathroom had old style taps that were difficult to turn on and off.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid Victorian hotel building right in the centre of the town. Beautifully restored. Clean and comfortable with friendly helpful staff - just needs a few more of them.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Yes. just next door but with limited time but perfect for me.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated… Yes!!! Comfortable and pleasant staff … YES!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Room was big and staff were pleasant
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another clean and spacious room. Will be back.
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
Hotel need managing
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Lovely hotel and indian restaurant and bar

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Proper traditional English hotel! Centre of Hartlepool. Reception staff very friendly as were cleaning staff I met. Quiet despite location and easy walking distance to transport networks.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Great room very spacious and clean.
Stayed 4 nights in Dec 2025