Skip to main content
Beginning of main content
CheapTickets Verified Reviews
Wonderful!
4.6 of 5 guest rating
Room type Options Nightly price Book
Executive Twin Room
506 square feet
2 Twin Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Junior Suite
570 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Executive Room, 1 King Bed
517 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Superior Suite
958 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Deluxe Suite
721 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Deluxe Twin Room
506 square feet
2 Twin Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Executive Suite
1055 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Grand Twin Room, Canal View
506 square feet
2 Twin Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room, 1 King Bed
517 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Grand Room, 1 King Bed, Canal View
517 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
5-star luxury hotel connected to a shopping center in Gongshu

Popular property highlights

Free self parking
Free WiFi
Indoor pool
24-hour business center
Laundry facilities

With a stay at Kempinski Hotel Hangzhou in Hangzhou, you'll be 3.7 mi (6 km) from Broken Bridge and 3.8 mi (6.1 km) from West Lake. This 5-star hotel is 4 mi (6.4 km) from Wulin Square and 4.4 mi (7.1 km) from Hangzhou Botanical Garden.

Make yourself at home in one of the 344 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Grab a bite at Zi Chen, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Hangzhou? This hotel has facilities measuring 21528 square feet (2000 square meters), including conference space. Free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Kempinski Hotel Hangzhou features an indoor pool and a health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site at this 5-star property. Event facilities measuring 21528 square feet (2000 square meters) include conference space. This luxury hotel also offers a sauna, a rooftop terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Kempinski Hotel Hangzhou is a smoke-free property.

  • Elevator
  • Rooftop terrace
  • Number of bars/lounges - 2
  • Full-service spa
  • Indoor pool
  • 24-hour front desk
  • Conference space
  • Spa treatment room(s)
  • Meeting rooms
  • Tours/ticket assistance
  • Coffee shop or café
  • Free self parking
  • Dry cleaning/laundry service
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Health club
  • Smoke-free property
  • Swimming pool
  • Conference space size (meters) - 2000
  • Spa services on site
  • Luggage storage
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • 24-hour business center
  • Concierge services
  • Conference space size (feet) - 21528
  • Snack bar/deli
  • Pool umbrellas
  • Laundry facilities
  • Total number of rooms - 344
  • Wedding services
  • Garden

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • German
  • Chinese

Parking

Free self parking

Room Amenities

Kempinski Hotel Hangzhou offers 344 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Television
  • Minibar
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • Room service (24 hours)
  • Designer toiletries
  • Desk
  • Premium bedding
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Blackout drapes/curtains
  • Slippers
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Flat-panel TV
  • Free WiFi
  • Pillow menu
  • Rainfall showerhead
  • Connecting/adjoining rooms available
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Bedsheets provided
  • Number of bedrooms - 1
  • Window screens
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Reusable coffee/tea filters
  • Child-size slippers

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Morph Rooftop Bar - This rooftop bar overlooks the garden.

Zi Chen - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Freida - This restaurant specializes in German cuisine and serves lunch, dinner, and light fare. Open daily.

Berthold Delikatessen - This delicatessen serves light fare only. Open daily.

Kitchen at K - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Spa Services

Kempinski The Spa has 5 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps.

The spa is open daily.

  • Deep tissue massage
  • Number of treatment rooms 5
  • Sports massage
  • Body treatments
  • Body wraps
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408.0 per night.

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

Property does not follow regional sanitization guidelines

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Fees

You'll be asked to pay the following charges at the property:

  • Shuttle transfer per adult: CNY 700 (one-way)
  • Shuttle transfer per child: CNY 700 (one-way), (up to 12 years old)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 164 per person (approximately)
  • Rollaway bed fee: CNY 408.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Kempinski Hangzhou
  • Hotel Kempinski Hotel Hangzhou Hangzhou
  • Hangzhou Kempinski Hotel Hangzhou Hotel
  • Hotel Kempinski Hotel Hangzhou
  • Kempinski Hotel Hangzhou Hangzhou
  • Kempinski Hotel
  • Kempinski
  • Kempinski Hotel Hangzhou Hotel
  • Kempinski Hotel Hangzhou Hangzhou
  • Kempinski Hotel Hangzhou Hotel Hangzhou

We should mention

Pool access available from 6:00 AM to 10:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

Sorry, we seem to have had an issue loading our review content. Try again?