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Hangzhou Haiwaihai Hotel

4.5 star property

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Photo gallery for Hangzhou Haiwaihai Hotel

2 restaurants; breakfast and dinner served
Minibar, in-room safe, desk, blackout drapes
Exterior
Lobby
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
No.333 Shangtang Road, Gongshu District, Hangzhou
  • Place, Westlake Culture Plaza
    ‪3 min drive‬
  • Place, Zhejiang Museum of Natural History
    ‪3 min drive‬
  • Place, Hangzhou Peace International Convention and Exhibition Center
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior 2-bed Room

Minibar, in-room safe, desk, blackout drapes

Superior 2-bed Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, blackout drapes

Superior Double Room

  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, blackout drapes

Superior Twin Room

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Twin Room

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Double Room

Minibar, in-room safe, desk, blackout drapes

Executive Double Room

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Twin Room

Minibar, in-room safe, desk, blackout drapes

Executive Twin Room

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Design Suite

Design Suite | Minibar, in-room safe, desk, blackout drapes

Design Suite

  • 850 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, desk, blackout drapes

Deluxe Suite

  • 850 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfy Family Room

Minibar, in-room safe, desk, blackout drapes

Comfy Family Room

  • Sleeps 3
  • Free WiFi

View all photos for Comfy Suite

Minibar, in-room safe, desk, blackout drapes

Comfy Suite

  • Sleeps 3
  • Free WiFi

View all photos for Superior Studio Suite

Minibar, in-room safe, desk, blackout drapes

Superior Studio Suite

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Hangzhou

With a stay at Hangzhou Haiwaihai Hotel in Hangzhou (Downtown Hangzhou), you'll be a 4-minute drive from Wulin Square and 6 minutes from West Lake. .This luxury hotel is 6.5 mi (10.5 km) from Lingyin Temple and 1.7 mi (2.7 km) from Zhejiang Museum of Natural History.

What's nearby

  • Westlake Culture Plaza - 3 min drive - 1.6 miles
  • Zhejiang Museum of Natural History - 3 min drive - 1.6 miles
  • Hangzhou Peace International Convention and Exhibition Center - 3 min drive - 1.8 miles
  • Wulinmen Wharf - 3 min drive - 2.4 miles
  • Zhejiang Provincial Exhibition Hall - 3 min drive - 2.4 miles

Getting around

  • Chaowang Road Station - 8 min walk
  • East Railway Station (East Square) Station - 15 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪复兴面王 - ‬15 min walk
  • ‪谢大牛馆 - ‬8 min walk
  • ‪KFC (肯德基) - ‬12 min walk
  • ‪McDonald's (麦当劳) - ‬14 min walk
  • ‪百年锅贴 - ‬8 min walk

About this property

Hangzhou Haiwaihai Hotel

Hangzhou Haiwaihai Hotel offers 335 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers. This Hangzhou hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 335 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and concierge services.
Grab a bite at 馥咖啡, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 7 meeting rooms available for events.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
馥咖啡 - This restaurant serves breakfast and dinner.
海歆厅 - This restaurant serves breakfast and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 100 per person
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • 海歆厅
  • 馥咖啡

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 48 hours prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 100.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 479

We should mention

No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Haiwaihai Crown Hotel
Hangzhou Haiwaihai Crown
Haiwaihai Crown
Hangzhou Haiwaihai Crown
Hangzhou Haiwaihai Crown Hotel Hotel
Hangzhou Haiwaihai Crown Hotel Hangzhou
Hangzhou Haiwaihai Crown Hotel Hotel Hangzhou

Hangzhou Haiwaihai Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 11 out of 16 reviews
Rating 8 - Good. 1 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 1 out of 16 reviews
Rating 2 - Terrible. 2 out of 16 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great rooms, super clean, nice view, helpful staff, great price
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Leonard G.

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful and extremely nice.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Jue

Liked: Cleanliness, amenities, property conditions & facilities
Our family had a great stay at Haiwaihai Crown Hotel. The check in was very smooth and speedy; the room is spacious and clean, and very nice view. Due to our schedule, the staff also extended our check out time, which is very helpful! Thanks.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Yong qiu

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Wai Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is really comfortable and the bedroom spacious with all the amenities like safe, toiletries, kettle etc. It was great to have 4 bottles of drinking water daily. The staff ,except one, could speak English well and was very helpful. Breakfast was varied, but cooked food wasn't served warm enough.
Stayed 6 nights in Apr 2025
Verified

4/10 Poor

DORIS L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad services

Reception Evan at check was efficient enough to handle. Bed in room was dark and bathroom was moudly,no bed makeup only clear rubbish n change towels. Upon checkup,we request for taxi only to be told" Do it yourself" as no longer provide taxi services call.It was after awhile that we spoke to the doorman n he asked to ask front desk as not his job. In my so many years of traveling,this is about the one hotel that I have to comment so badly.Will not go back again after 4 nights trip.
Stayed 4 nights in Apr 2025
Verified

6/10 Okay

dirk

Liked: Cleanliness
Niemand spricht Englisch, altes Hotel mit relativ gepflegten Zimmern, Lärm durch die umgebenden Schnellstraßen, zu wenig Fahrstühle für so viele Gäste
Stayed 3 nights in Apr 2025
Verified

2/10 Terrible

Meiyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sdb sale， en plus bouché, plein d eau partout! Chambre bruyante
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

jennifer

Stayed 13 nights in Oct 2025
Verified

10/10 Excellent

CHENG-JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Xiaochao

Stayed 1 night in Apr 2025
Verified

10/10 Excellent

jianxun

Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

CHENG-JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018