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CheapTickets Verified Reviews
Excellent!
4.3 of 5 guest rating
Room type Options Nightly price Book
Water Villa, 1 King Bed (Lake View)
1292 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Other room types
Premier Water Villa, 1 King Bed, (Lake View)
1292 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Premier Water Terrace Suite, 1 King Bed, Terrace
1292 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Two Bedroom Family Villa (Lake View)
1938 square feet
1 King Bed and 2 Queen Beds
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Two Bedroom Jetpool Villa (Lake View)
1938 square feet
2 King Beds
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Water Terrace Suite, 1 King Bed, Terrace
1292 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Luxury Hangzhou hotel in Xihu with 3 restaurants

Popular property highlights

Free self parking
Free WiFi
Indoor pool
Business center
Laundry facilities

With a stay at Banyan Tree Hangzhou in Hangzhou (Xihu), you'll be within a 10-minute drive of West Lake and National Wetland Museum of China. This 5-star hotel is 1.8 mi (3 km) from Cai Shenmiao and 3.3 mi (5.3 km) from Xixi Wetland Park.

Make yourself at home in one of the 72 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and a hair salon.

Grab a bite at Baiyun Chinese Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge.

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Banyan Tree Hangzhou features a marina and an outdoor tennis court. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 5-star property offers access to a business center. This luxury hotel also offers an indoor pool, a spa tub, and a 24-hour fitness center. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Complimentary self parking is available on site.

Banyan Tree Hangzhou is a smoke-free property.

  • Barbecue grill(s)
  • Library
  • Bar/lounge
  • Coffee/tea in common areas
  • Elevator
  • Full-service spa
  • Indoor pool
  • 24-hour front desk
  • Marina on site
  • Conference space
  • Business center
  • Spa treatment room(s)
  • Express check-out
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 2009
  • Coffee shop or café
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Sauna
  • Smoke-free property
  • Safe-deposit box at front desk
  • Spa services on site
  • Terrace
  • Luggage storage
  • Free parking nearby
  • Hair salon
  • Number of restaurants - 3
  • Train station pickup (surcharge)
  • Concierge services
  • Outdoor tennis court
  • Laundry facilities
  • Spa tub
  • Total number of rooms - 72
  • 24-hour fitness facilities
  • Wedding services
  • Airport transportation (surcharge)
  • Garden
  • Free newspapers in lobby

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Chinese

Parking

Free self parking , Free parking nearby

Room Amenities

Banyan Tree Hangzhou offers 72 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Television
  • Free newspaper
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Room service (24 hours)
  • Designer toiletries
  • Desk
  • Turndown service
  • Free bottled water
  • Blackout drapes/curtains
  • Slippers
  • Separate bathtub and shower
  • Separate dining area
  • Digital TV service
  • Free WiFi
  • LCD TV
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Linens provided
  • Laptop-friendly workspace
  • Wardrobe or closet

Where to Eat

Baiyun Chinese Restaurant - This restaurant serves brunch, lunch, and dinner.

Water Light Court - This diner serves breakfast, lunch, and dinner. Open 24 hours.

Tea House - Onsite theme restaurant.

Lobby Bar - Onsite coffee shop.

Late night fare is available from 24-hour room service.

Nearby Things to Do

An indoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 10
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.

UnionPay

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is not available to guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available through room service

Debit cards

No gap period between guest stays

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Banyan Tree Hangzhou
  • Banyan Tree Hotel Hangzhou
  • Hangzhou Banyan Tree
  • Banyan Tree Hangzhou Hotel
  • Banyan Tree Hangzhou Hotel Hangzhou
  • Banyan Tree Hangzhou Hotel
  • Banyan Tree Hangzhou Hangzhou
  • Banyan Tree Hangzhou Hotel Hangzhou

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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