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Novum Hotel Ambassador

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Lobby
Free daily buffet breakfast
Outdoor pool
Staircase
Flat-screen TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Heidenkampsweg, 34, Hamburg, HAM, 20097
  • Place, Hamburg Wholesale Market
    ‪18 min walk‬
  • Place, Moenckebergstrasse
    ‪19 min walk‬
  • Place, Mehr!-Theater am Großmarkt
    ‪19 min walk‬
  • Airport, Hamburg (HAM)
    ‪31 min drive‬

Room options

Economy Room

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Standard Double Room

8.0 out of 10
Very good
(5 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Twin Room

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Family Room

8.0 out of 10
Very good
(4 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

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4.5 out of 5, Wonderful, 279 reviews
$113 nightly
The price is $121
Jun 28 - Jun 29
Total with taxes and fees
Novotel Hamburg Central Station

About the neighborhood

Hamburg

With a stay at Novum Hotel Ambassador, you'll be centrally located in Hamburg, within a 5-minute drive of Miniatur Wunderland and Elbe Philharmonic Hall. .This hotel is 3.1 mi (5 km) from Reeperbahn and 7.1 mi (11.4 km) from Volksparkstadion.

What's nearby

  • Hamburg Wholesale Market - 18 min walk - 1.0 mile
  • Moenckebergstrasse - 19 min walk - 1.1 miles
  • Mehr!-Theater am Großmarkt - 19 min walk - 1.1 miles
  • Jungfernstieg - 6 min drive - 1.9 miles
  • Hamburger Kunsthalle - 6 min drive - 1.9 miles

Getting around

  • Elbbrücken Station - 3 min drive
  • Berliner Tor Station - 5 min walk
  • Hamburg Airport (HAM) - 35 min drive

Restaurants

  • ‪Böckmann’s - ‬11 min walk
  • ‪Maya Kaffeerösterei - ‬10 min walk
  • ‪Döner-time - ‬6 min walk
  • ‪Neshan restaurant - ‬6 min walk
  • ‪HBB Bistro - ‬5 min walk

About this property

Novum Hotel Ambassador

Novum Hotel Ambassador offers 119 accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and hair dryers. This Hamburg hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 119 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary buffet breakfast each morning.
Novum Hotel Ambassador has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 12 per day)

Food and drink

  • Free buffet breakfast available daily
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Piano

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Built in 1973
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 15
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 12 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Ambassador Hamburg
Ambassador Quality Hotel Hamburg
Hamburg Ambassador
Hamburg Quality Hotel Ambassador
Quality Ambassador
Quality Ambassador Hamburg
Quality Hotel Ambassador Hamburg
Quality Hotel Hamburg Ambassador
Quality Hotel Ambassador
Quality Hotel Hamburg

Novum Hotel Ambassador Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 102 out of 453 reviews
Rating 8 - Good. 236 out of 453 reviews
Rating 6 - Okay. 95 out of 453 reviews
Rating 4 - Poor. 14 out of 453 reviews
Rating 2 - Terrible. 6 out of 453 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Leyla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war nicht sauber. Meine Bettwäsche war dreckig. Der Frühstücksraum war täglich voll mit Brösel überall. Einrichtung sehr alt und nicht modern usw…..
Stayed 4 nights in Nov 2022
Verified

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra prisvärt hotell som passar när du har bil
Stayed 2 nights in Oct 2022
Verified

6/10 Okay

Anja

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Einrichtung total abgewohnt, begrenztes Frühstücksangebot, außerhalb des Hotels grausame Gegend, Sauberkeit und Freundlichkeit gut, Bad uralt
Verified

8/10 Good

Saverio Lo

Liked: Cleanliness, staff & service, property conditions & facilities
Stanza silenziosa
Stayed 5 nights in Oct 2022
Verified

8/10 Good

Florian

Liked: Staff & service
Baustelle vor dem Fenster, Beginn von Bauarbeiten um kurz vor 7 Uhr. Schimmel in der Dusche, sowie Haare im Waschbecken - ansonsten sauber
Stayed 1 night in Sep 2022
Verified

4/10 Poor

Götz

Liked: Cleanliness, staff & service
Disliked: Amenities
sehr schlechte Abwickung im Bereich Buchungsbestätigung bis Zimmerübergabe/ Beschwerdemanagement. Unseriöse Vermittlung von Zimmereigenschaften, die mit BUchungsbestätigung überhapt nicht mit Realität übereinzubringen ist. Auch Beschwerdemanagement ist miserabel bis hin zu nicht vorhandenen Kompensationsbereitschaft, zu kleines Zimmer und keine Poolnutzung. Das motiviert nicht zu einer weiteren Buchung mit diesen Systembedigungen - es gibt halt auch Alternativen für den Preis. MfG G. Richter-Sandvoß
Stayed 2 nights in Sep 2022
Verified

8/10 Good

Arne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An dem Zimmer gibt es wenig auszusetzen. Das WC und die Dusche waren sauber, das Bett gemütlich und man hat sogar einen Mini-Kühlschrank im Schreibtisch! Einzig die fehlende Steckdose am Bett ist mir aufgefallen. Es gibt eine am Schreibtisch, aber sonst habe ich nichts gefunden. Kann auch nur am Zimmer gelegen haben. Ansonsten war ich zufrieden.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Bjoern

Liked: Cleanliness, staff & service

Super Freundlich

Zwar in die Jahre gekommen, aber sauber und fantastisch freundliches Personal. Preis-Leistung absolute Spitzenklasse
Stayed 1 night in Aug 2022
Verified

6/10 Okay

Jürgen

Liked: Staff & service, property conditions & facilities
Lage des Hotels ist gut, nur 5 min. von U Bahn entfernt. Ab 18:00 hatten wir kein warmes Wasser und das mit Kindern ,das geht gar nicht. Die Lüftung im Bad schnarrte die ganze Nacht .
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Jens

Liked: Cleanliness, staff & service
Die Tiefgarage war einwenig zu niedrig, wenn 2,20 m dran steht erwarte ich überall in der Garage 2,20 m und keine Rohre die niedriger hängen, davon abgesehen war sie sehr beengt und kelin, für meinen Transporter recht unbequem. Die Gebühren von 12 Euro pro Tag, auch etwas hoch, 8 Eurohätten auch gereicht.
Stayed 3 nights in Aug 2022
Verified

6/10 Okay

Oliver

Liked: Cleanliness, staff & service
Freundlicher Service. Alte Einrichtung und sehr wackelige Tische im Frühstücksraum. Bett war etwas klein für zwei Personen und Matratze war nicht gut. Im Bad hat es stockig gemüffelt. Sonst O.k.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Maja

Liked: Cleanliness, staff & service, property conditions & facilities
Großes Familienzimmer, gutes Preis-Leistungs-Verhältnis.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Ditte Timm

Liked: Cleanliness, staff & service, room comfort

Udmærket til prisen

Hjælpsomme folk i receptionen, der er gode til engelsk og hjalp os med forslag til et åbent restaurant område (vi kom søndag aften). Der 1,5- 2 km til shoppinggaden og rådhuset. Fin gåtur. Morgenmaden udmærket til prisen, men kaffen en kedelig filter type, der smagte besk (fra termokander) Parkering til 12 euro i kælderen under hotellet. Dejlig tæt på. Værelserne også fine, rummelige og rene. Gode madrasser dog med tunge vattæppe dyner. Der er en blæser på værelset, så man ikke behøver at have vinduet åbent (det er ud til en stor trafikeret vej).
Stayed 1 night in Jul 2022
Verified

8/10 Good

Bekir

Liked: Cleanliness, staff & service, property conditions & facilities
Online wird nicht darauf angewiesen das der Schwimmbad zu ist.Mann hätte sonst paar runden gedreht.
Stayed 1 night in Jul 2022
Verified

8/10 Good

jan ole

Liked: Cleanliness, staff & service, room comfort

Greit hotell.

Helt greit hotell, men området ( Hamburg smitte) er preget av renovering. Noen minutter å gå til nærmeste U-barne (Berliner Tor). Også grei frokost. Innsjekking og utsjekking gikk flott. Hyggelig betjening. Greit rom for en natt eller to. Meget trafikkert vei ved hotellet.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Björn

Liked: Cleanliness, staff & service

soweit ganz OK

Die Zimmer sind sehr klein. Das Hotel ist etwas in die Jahre gekommen. Aber kann man trotzdem machen.
Stayed 1 night in Jun 2022
Verified

8/10 Good

Claude

Liked: Cleanliness, property conditions & facilities, room comfort

Mieux c'est mal

Notre séjour correspond à notre attente. Merci au service du petit-déjeuner. La classe.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Cesar Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien
Stayed 3 nights in May 2022
Verified

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities

Good stay for one night

Stayed one night, bed was uncomfortable. Nice bathroome and nice big room with sofas. The hotel staff was wery friendly. Location is very central and its easy to walk to nearest U/S-bahn - Berlin Tor, and to get around in Hamburg.
Stayed 1 night in May 2022
Verified

8/10 Good

Anne-Sofie

Liked: Cleanliness, staff & service, property conditions & facilities

Ganske udemærket

Fint ophold. Hotellet er old school 90’er look, men ganske udemærket. Lidt hård seng! Dejlig morgenbuffet med i prisen og alt i alt et udemærket sted som jeg sagtens kunne finde på at komme tilbage til.
Stayed 1 night in May 2022
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Enkelt och trevligt rum. Bra säng. God frukost.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war sauber und groß genug. Das Frühstücksbuffet war reichhaltig und sehr lecker. Das Personal war sehr freundlich. Verkehrsanbindung zur Innenstadt war sehr gut, da die Haltestelle Berliner Tor in der Nähe ist.
Stayed 7 nights in Apr 2022
Verified

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt sted at overnatte

Dejligt hotel, selvom hotellet ligger ud til stærkt befærdet gade, var der ingen gener fra trafikstøj, på grund af dobbelte fortsatsvinduer. Værelset opfyldte basale behov, og absolut ingen fejl på bad og toilet. Eneste - var mangel, inden ankomst var oplysning om fp2 maske påbud. Super hotel tak.
Stayed 1 night in Apr 2022