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CheapTickets Verified Reviews
Very good!
4.2 of 5 guest rating
Room type Options Nightly price Book
Family Room, 2 Twin Beds
2 Twin Beds
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Other room types
Suite, 1 King Bed, View
258 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Superior Room, 1 King Bed
205 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Executive Room, 1 King Bed
258 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room, 1 King Bed
226 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Junior Suite
1 King Bed 1 Queen Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Suite, 2 Bedrooms
320 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Waterfront Hamburg hotel in Hamburg-Nord, near Moenckebergstrasse

Popular property highlights

Free WiFi
Pets allowed
Restaurant
Laundry facilities
Smoke-free property

With a stay at Crowne Plaza Hamburg - City Alster, you'll be centrally located in Hamburg, within a 10-minute drive of Reeperbahn and Moenckebergstrasse. This 4-star hotel is 2.6 mi (4.2 km) from Miniatur Wunderland and 2.6 mi (4.2 km) from Hamburg Dungeon.

Make yourself at home in one of the 285 guestrooms. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a 24-hour fitness center and bicycles to rent. This hotel also features complimentary wireless Internet access, concierge services, and a banquet hall.

Satisfy your appetite for lunch at the hotel's restaurant, The Restauarnt, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.

Featured amenities include complimentary wired Internet access, express check-in, and complimentary newspapers in the lobby. Planning an event in Hamburg? This hotel has facilities measuring 5651 square feet (525 square meters), including conference space. Self parking (subject to charges) is available onsite.

Languages Spoken

  • English

Show all languages

Crowne Plaza Hamburg - City Alster

Graumannsweg 10, Hamburg, HH 22087

Renovations & Closures

This property is closed from November 6 2020 to June 6 2021 (dates subject to change).

The following facilities or services will be unavailable from September 9 2020 to June 6 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Recreation facilities
  • Sauna
  • Spa

The property is closed between December 9 and June 6.

Hotel Amenities

Hotel Amenities

Crowne Plaza Hamburg - City Alster features a full-service spa and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Event facilities measuring 5651 square feet (525 square meters) include conference space. This business-friendly hotel also offers tour/ticket assistance, multilingual staff, and concierge services. Guests can use the indoor pool at a partner property. Onsite parking is available (surcharge), along with a car charging station.

Crowne Plaza Hamburg - City Alster is a smoke-free property.

  • Express check-in
  • Couples/private dining
  • Bar/lounge
  • Elevator
  • Full-service spa
  • 24-hour front desk
  • Conference space
  • Restaurant
  • Tours/ticket assistance
  • Electric car charging station
  • Dry cleaning/laundry service
  • Free WiFi
  • Self parking (surcharge)
  • Free wired Internet
  • Smoke-free property
  • Food and water bowls
  • Conference space size (meters) - 525
  • Number of meeting rooms - 9
  • Luggage storage
  • Breakfast available (surcharge)
  • Concierge services
  • Conference space size (feet) - 5651
  • Snack bar/deli
  • Banquet hall
  • Laundry facilities
  • Total number of rooms - 285
  • 24-hour fitness facilities
  • Number of floors - 7
  • Number of buildings/towers - 1
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • French
  • German
  • Spanish
  • Dutch

Parking

Self parking (surcharge)

Room Amenities

Crowne Plaza Hamburg - City Alster offers 285 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Shower/tub combination
  • Satellite TV service
  • Free WiFi
  • Pillow menu
  • Deep soaking bathtub
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Housekeeping on request
  • Electrical adapters/chargers
  • Laptop-friendly workspace

Where to Eat

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.

The Restauarnt - This buffet restaurant serves breakfast and lunch.

The Plaza - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Kayaking nearby
  • Rowing or canoeing on site
  • Sailing nearby
  • Boat tours nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna & Dampfbad. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Steam room in spa
  • Sauna in spa

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets allowed for an extra charge of EUR 25 per pet, per night
  • 1 per room
  • Food and water bowls are available

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Security system

Property follows guide to reopening vacation rentals (DTV & DFV - Germany)

Debit cards not accepted

Staffed front desk

LGBTQ friendly

Service animals are allowed

Service animals are exempt from fees/restrictions

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Gloves are available to guests

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Parking height restrictions apply

Individually-wrapped food options are available for dinner

Gap period enforced between guest stays - 24 hours

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12 per person (approximately)
  • Self parking fee: EUR 22 per day
  • Nearby parking fee: EUR 15 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Crowne Plaza Alster
  • Crowne Plaza Alster Hotel
  • Crowne Plaza Alster Hotel Hamburg City
  • Crowne Plaza Hamburg City
  • Crowne Plaza Hamburg City Alster
  • Hamburg City Alster
  • Crowne Plaza Hamburg - City Alster Hotel Hamburg
  • Hamburg Crowne Plaza
  • Crowne Plaza Hamburg City Alster Hotel
  • Crowne Plaza Hamburg City Alster
  • Crowne Plaza Hamburg - City Alster Hotel
  • Crowne Plaza Hamburg - City Alster Hamburg
  • Crowne Plaza Hamburg City Alster an IHG Hotel
  • Crowne Plaza Hamburg - City Alster Hotel Hamburg

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Enhanced food service safety measures are in place.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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