See all properties

Grand Mercure Lake Hamana Resort & Spa

4.0 star property

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

A traditional Japanese-style room with tatami flooring, a woven rattan ottoman, and a view of a cityscape through large windows.
A dining area with wicker furniture and a table set for two, overlooking a body of water and mountains.
A restaurant with large windows offering a view of a sunset over a body of water.
A reception desk with a sign reading "LE SENSORIEL" and a potted plant in the foreground.
A hotel room with two beds, a TV, a desk, and a view of the water.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $67
$59 nightly
$67 total
Sep 8 - Sep 9

Explore the area

View in a map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101
  • Place, Lake Hamana
    ‪1 min walk‬
  • Place, Yuto Culture Center
    ‪5 min drive‬
  • Place, Hamanako Palpal Theme Park
    ‪17 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

A folded dark blue shirt with a gold emblem and a yellow cufflink on a textured surface.

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

  • Sleeps 8
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room with 2 single beds and 2 extra beds

A hotel room with two beds, a desk, a chair, a lamp, a window with a view, and a picture on the wall.

Classic Room with 2 single beds and 2 extra beds

8.0 out of 10
Very good
(27 reviews)
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room with 2 single beds and 2 extra beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a view.

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

A hotel room with two beds, a desk, a chair, a TV, a lamp, a small table, and a window with a view of a bridge and mountains.

Classic Room, Multiple Beds (Japanese Western Style)

7.6 out of 10
Good
(5 reviews)
  • Sleeps 8
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds (Shower Booth)

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Standard Room, 2 Twin Beds (Shower Booth)

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a desk, a TV, and a large window with a view.

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

Superior Room with 2 single beds and 1 extra bed

  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Executive Room, 2 Twin Beds

A folded dark blue shirt with a gold emblem and a yellow cufflink on a textured surface.

Executive Room, 2 Twin Beds

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 3 Twin Beds

A folded dark blue shirt with a gold emblem and a yellow cufflink on a textured surface.

Superior Room, 3 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 6
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

A hotel room with a large window, a sofa, a bed, and a small table.

Classic Suite, Multiple Beds (Japanese Western Style)

  • Sleeps 7
  • 4 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Classic Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Suite, 2 Twin Beds

In-room safe, iron/ironing board (on request), WiFi (free), bed sheets

Classic Suite, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Accessible

A hotel room with a bed, a desk, a TV, and a bathroom with a sink and mirror.

Classic Room, 2 Twin Beds, Accessible

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Suite, 2 Twin Beds

A hotel room with two beds, a TV, a desk, and a view of the water.

Classic Suite, 2 Twin Beds

  • Sleeps 8
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room (Modern Japanese Style)

A modern living room with a large sectional sofa, a coffee table, and decorative wall art.

Standard Room (Modern Japanese Style)

  • Sleeps 6
  • 3 Twin Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds

A hotel room with two beds, a small table, a chair, a large window with a view, and a modern wall art piece.

Family Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Similar properties

Exterior
Okura Act City Hotel Hamamatsu
Naka Ward
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,005 reviews
$115 nightly
The price is $127
Sep 1 - Sep 2
Okura Act City Hotel Hamamatsu

About the neighborhood

Hamamatsu

With a stay at Grand Mercure Lake Hamana Resort & Spa in Hamamatsu (Nishi Ward), you'll be a 1-minute drive from Lake Hamana and 8 minutes from Hamanako Garden Park. .This hotel is 4.7 mi (7.5 km) from Hamamatsu Flower Park and 5.1 mi (8.2 km) from Hamanako Palpal Theme Park.

What's nearby

  • Lake Hamana - 1 min walk - 0.0 miles
  • Hamanako Garden Park - 5 min drive - 1.7 miles
  • Yuto Culture Center - 5 min drive - 1.2 miles
  • Hamamatsu Flower Park - 16 min drive - 5.0 miles
  • Hamanako Palpal Theme Park - 17 min drive - 5.4 miles

Getting around

  • Oitsu Station - 30 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive

Restaurants

  • ‪マクドナルド - ‬7 min drive
  • ‪イオンラウンジ 浜松志都呂 - ‬6 min drive
  • ‪Tully's Coffee - ‬6 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪魚べい 志都呂店 - ‬6 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Grand Mercure Lake Hamana Resort & Spa offers 369 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers. This Hamamatsu hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 369 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include phones and safes, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including hot springs and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and shopping on site.
At Grand Mercure Lake Hamana Resort & Spa, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Grand Mercure Lake Hamana Resort & Spa has a restaurant on site.

All inclusive details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,872 to 3,872 for adults and JPY 1,997 to 1,997 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3872 to 3872 for adults, and JPY 1997 to 1997 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: PayPay, Merpay, and WeChat Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 234 out of 671 reviews
Rating 8 - Good. 276 out of 671 reviews
Rating 6 - Okay. 102 out of 671 reviews
Rating 4 - Poor. 41 out of 671 reviews
Rating 2 - Terrible. 18 out of 671 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, really nice onsen.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food on site
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the local options for breakfast. Such a large variety.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, easy parking
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Maryanne

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

yoraderu

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome lounge and night lounge foods are delicious.
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

kohei

Disliked: Staff & service, amenities
hospitality, congestion with elevators
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free happy hour drink 3-6 19-21
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan.
Stayed 3 nights in Sep 2025
Verified review

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely run down and disappointing. The beds were like rocks. Only good thing was the onsen.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

CALISTA SZE WAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11th floor is newly renovated. Room is large and the lakeside view is manificent
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Dmitrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A spa hotel 30 min away from the center

This is a spa hotel with mineral baths, excellent food and drinks. It's a bit far from the center of Hamamatsu city (30 min by taxi), but it worth the drive. Service is excellent. Executive lounge with free drinks on the top floor is supper nice (you need to stay in the executive room to have access). The only minor issue - no aircon in the corridors of the top floors. The aircon in the room worked perfectly.
Stayed 13 nights in Jun 2025
Verified review

4/10 Poor

Todd

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

YUMI

Liked: Cleanliness, staff & service, property conditions & facilities
ラウンジでアルコールやおつまみを無料でいただけるので、夕食前やお風呂上がりに一杯飲めて最高でした！
Stayed 2 nights in May 2026
Verified review

8/10 Good

horii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食の種類が、比較的豊富でした。
Stayed 1 night in Apr 2026
Verified review

8/10 Good

BING YAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
這是一家有歷史的大型飯店，房間非常大，可以看到濱名湖，住宿舒適，設施很多，還有全漫畫書的圖書室，早餐的菜色很多，只是用餐到上午9:30為止，必須起得早，價格優惠，CP值頗高。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

SHOHEI

浜名湖が綺麗にみれて良かったです。 また、朝食が豊富で美味しかった！ 立地的に飲食店が少ないので、オールインクルーシブで、ディナーもつければ、良かったと思いました！
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Yukiko

朝食が充実していた
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

AOKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回は、足の悪い母と二人で、お邪魔したのですが、レストランスタッフの皆さんは、とっても親切で、わからないことなんかも教えてくださって、良かったです。 騒がしいお客様もいなくて落ち着いて宿泊ができました。また、伺わせていただきます。
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Rie

Liked: Cleanliness, property conditions & facilities
部屋の広さや清潔感、アメニティとスタッフの応対などは悪くはなかったのですが、宿泊者数に対して食事や温泉、エグゼクティブラウンジ等のパブリック設備のキャパシティが足りていない印象を受け、不満が残りました。 レストランではスタッフによる座席の誘導までが無く、宿泊者による席取り合戦状態でしたし、ビュッフェカウンターもとても混雑していました。落ち着く食事ができず、温泉の利用も夜は諦め、早朝に利用しました。 エグゼクティブラウンジも混んで落ち着く雰囲気では無く、できればファミリーの利用とそれ以外で席を分けるなどの配慮が欲しかったです。 欧米系外資系ホテルですが、オペレーションは大衆旅館的で、残念ながら期待したサービスレベルではありませんでした。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

TORU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食がとても良かった。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

TAKASHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コスパ最高のホテルでした！ 朝食のバイキングは種類も多くどれも美味しかったです！ 温泉や無料のラウンジも素敵でした！ また宿泊させていただきたいです。
Stayed 1 night in Apr 2026