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Kinokuniya Ryokan

Property class: 3.5

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Photo gallery for Kinokuniya Ryokan

A traditional Japanese onsen with a wooden structure, a wooden fence, and a small garden area.
A spacious banquet hall with multiple tables set for dining, featuring traditional Japanese decor and tatami mats.
A traditional Japanese-style room with tatami flooring, a low table, and a view of a garden.
A traditional Japanese-style room with tatami flooring, a low table, and a sofa.
A modern hotel with a covered entrance, multiple floors, and a balcony with railings.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Air conditioning
  • Business services
  • 24/7 front desk

Explore the area

View in a map
Ashinoyu 8, Hakone, Kanagawa, 250-0523
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Buddhist Stoneworks at Motohakone
    ‪18 min walk‬
  • Place, Hakone Yunohana Golf Course
    ‪4 min drive‬

Room options

View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm)

A traditional Japanese-style room with tatami flooring, a low table, and a view of a garden.

Japanese-Style Room with Shared Bathroom (20 - 24sqm)

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Futons

View all photos for Japanese Style Room with Private Bathroom (15-20 sqm)

A traditional Japanese-style room with tatami flooring, a low table, and a sofa.

Japanese Style Room with Private Bathroom (15-20 sqm)

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Futons

View all photos for Comfort Single Room, Japanese Futon

A traditional Japanese-style room with tatami flooring, a low table, and a sofa.

Comfort Single Room, Japanese Futon

  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Futon

View all photos for Japanese Style Room with Private Bathroom (15-20 sqm), for 3 occupancy

A traditional Japanese-style room with tatami flooring, a low table, and a sofa.

Japanese Style Room with Private Bathroom (15-20 sqm), for 3 occupancy

  • 215 sq ft
  • Sleeps 3
  • 3 Twin Futons

View all photos for Japanese Style Room with Private Bathroom (15-20 sqm), for 4 occupancy

A traditional Japanese-style room with tatami flooring, a low table, and a sofa.

Japanese Style Room with Private Bathroom (15-20 sqm), for 4 occupancy

  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 3 Occupancy

A traditional Japanese-style room with tatami flooring, a low table, and a view of a garden.

Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 3 Occupancy

  • 258 sq ft
  • Sleeps 3
  • 3 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 4 Occupancy

A traditional Japanese-style room with tatami flooring, a low table, and a view of a garden.

Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 4 Occupancy

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm)

A traditional Japanese-style room with tatami flooring, a low table, and a view of a garden.

Japanese-Style Room with Shared Bathroom (20 - 24sqm)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Futon

Similar properties

A traditional Japanese onsen with a wooden interior, a large window overlooking a natural landscape, and a stone basin in the center.
HAKONE Setsugetsuka
Gora
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 371 reviews
$367 nightly
The price is $405
Oct 30 - Oct 31
HAKONE Setsugetsuka

About the neighborhood

Hakone

With a stay at Kinokuniya Ryokan in Hakone (Ashinoyu), you'll be within a 5-minute drive of Lake Ashi and Hakone Shrine. .This ryokan is 6.6 mi (10.7 km) from Hakone Hot Springs and 2.8 mi (4.6 km) from Hakone Kowakien Yunessun.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Buddhist Stoneworks at Motohakone - 18 min walk - 1.0 mile
  • Hakone Yunohana Golf Course - 4 min drive - 1.3 miles
  • Lake Ashi - 10 min drive - 2.1 miles
  • Hiryu Falls - 11 min drive - 1.1 miles

Getting around

  • Kowakidani Station - 5 min drive
  • Hakone Miyanoshita Station - 7 min drive
  • Haneda Airport (HND) - 126 min drive

Restaurants

  • ‪箱根神社 お休処 (権現からめもち) - ‬6 min drive
  • ‪芦ノ湖 ラ・テラッツァ (La Terrazza) - ‬4 min drive
  • ‪ダイニングはこね - ‬5 min drive
  • ‪小田急 あしのこ茶屋 - ‬4 min drive
  • ‪そば処 つちや - ‬4 min drive

About this property

Kinokuniya Ryokan

Kinokuniya Ryokan offers 27 air-conditioned accommodations with safes and slippers. LCD televisions are featured in guestrooms. Bathrooms include bidets and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from midnight to 10:00 PM. There are hot springs on site.
Make yourself at home in one of the 27 air-conditioned rooms featuring refrigerators and LCD televisions. Bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided on request.
Enjoy recreation amenities such as hot springs or take in the view from a garden.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Things to do

  • Hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade

Spa

  • Hot springs
  • Public bath open from midnight - 10:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The hotel restaurant closes at 6:30 PM.
Guests booked in Half Board rates must check in by 6 PM to receive dinner.
Guests who wish to book dinner are encouraged to contact the property before arrival to pre-book it.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Kinokuniya Ryokan Hakone
Kinokuniya Hakone
Kinokuniya Ryokan Ryokan
Kinokuniya Ryokan Hakone
Kinokuniya Ryokan Ryokan Hakone

Kinokuniya Ryokan Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 18 out of 46 reviews
Rating 8 - Good. 14 out of 46 reviews
Rating 6 - Okay. 9 out of 46 reviews
Rating 4 - Poor. 2 out of 46 reviews
Rating 2 - Terrible. 3 out of 46 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we adored Hata-San, our helpful friend at the hotel. the dinner and breakfast were both incredible. bathhouses were relaxing and clean. the Hakone day pass made it so easy to get everywhere but don’t forget to take time at the ryokan to re-center after travel!
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Very good, nice atmosphere
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite a journey from the station to the ryokan. Well worth it. Elaborate Japanese dinner and breakfast. Outdoor onsen. The new part of the lodge is 80 years old. It has been on this spot for 300 years. Quick bus ride to Lake Ashi next morning.
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The dinner alone gets a lot of points. Easily some of the best food I have ever had at a ryokan. The Men’s Onsen is a bit small outdoors. It was difficult to get my large western body (5’10”, 185lb) in the outdoor pool. The indoor pool was nice. The biggest problem is the old wooden floors. Upstairs neighbors had kids and I got virtually no rest. The tranquil atmosphere of autumn in the mountains of Japan was disturbed by little giants trampling overhead. Overall, great place, but I hope you get lucky with who stays above you.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
This hotel was good-hearted and the food was Japanese artistry. It is an older property and has a very “mountain lodge” kind of feel. The food was interesting but challenging for an unadventurous North American eater. It goes well beyond sushi to escargot and tiny octopi (squids?) over cucumber and a miso sauce. I was impressed with the look of this but I am weak on seafood and so it wasn’t that easy to eat. I expect that it is very seasonal and probably changes to make sure the food is the freshest. The hotel itself is very high up the mountain, with a few walking trails nearby but no other. The hotsprings older facilities but again, overall very nice. It is very close to the bus stop, where the bus comes often from Hakone Yumoto station to Lake Ashinoko and back so that is convenient.
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

매우 열악한 료칸

노후된 시설. 청결하지 못한 환경.객실에는 모기가 있어 수면을 방해함. 객실에는 wifi도 제공되지 않음. 프라이빗 욕실도 매우 불편함. 식사와 요리수준 낮음. 이용요금도 너무 비쌈.1박에 400불. 다시는 이용하지 않겠음.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ที่จอดรถหน้า รร สะดวกถ้าขับรถไปเอง
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良い旅館でした

サービスも良く、全体的に綺麗で良かったです。ただ、壁や部屋といった施設自体が古いので、気になる方は気になるかもしれません。
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事がとても美味しかった
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

ミヤちゃん

全ての対応が良かった。
Stayed 1 night in Sep 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
連泊したのに、部屋の掃除なし、シーツ交換なし、浴衣の交換なし、バスタオル・フェイスタオル交換なし、トイレは故障、大浴場の温泉はぬるい、シャワーは流量が少ない、廊下の絨毯は擦り切れ、と、ないないずくしの旅館で、今時こんなサービスの悪い旅館があるとは思いませんでした。
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

温泉と美術館のホテル、別館がおススメです。

神遊風呂に心を洗われました。 勝海舟先生の直筆の書の力強さに感銘を受けました！ 若冲の絵にまた会いに行きたいと思いました。
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
夕食のボリュームが少なかったです。もともとそんなに食べる方じゃないのですが...
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Everyone was friendly and the food was delicious.
Stayed 1 night in Mar 2019
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

とても残念です

残念の一言です。 古いけれどきちんと清潔にしてあって、部屋も広く、気持ち良いお宿でした。サービスがものすごく良くありませんでした。朝9時まで入浴できると記してありましたが、7時にはお湯が抜かれていました。朝風呂が入れないのなら一言、言って欲しかったです。また、お庭も工事中なので仕方がない、とはいえ、配管や雑に置かれたテーブルなので、全く整えられておらず、非常に見苦しい。大浴場のシャワーは出たり出なかったり、広い脱衣場に安物のドライヤーが一つだけ、真冬に切られている暖房機。 にもかかわらずピカピカの美術回廊。歴史のあるお宿のコレクション自慢はよくわかりましたが、まずはお客の居心地からお金をかけていただきたなと思ってしまいました。最後に旅館を出るとき、こちらからありがとうございましたとご挨拶しましたが、お返事はありませんでした。滞在して悲しくなるお宿は初めてです。
Stayed 1 night in Feb 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Very nice location (in the hills, near the bus stop, 10 mins from Ashi lake). Easy check-in (although English is nearly non-existent). Good structure, rooms are nice and wide, traditional futon beds, hot fans and air conditioning. Working at the garden since like a year. Did not found any onsen/public bath. A little overpriced for what it has to offer.
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Disliked: Staff & service

Décevant ...

Hôtel traditionnel décoration sympa très bien placé onsen très agréable par contre déçu par le service le soir dîner kaiseki très bon deux choix d'horaires 18h ou 18h30 service trop rapide à 19h20 sans avoir eu le dessert on nous a mis dehors en nous disant closing Time moins d'une heure pour manger c'est très limite pour un repas avec autant de plats différents même chose pour le buffet du petit déjeuner à peine servi le buffet était débarrasser... Pour un hôtel de ce prix là c'est très décevant ... entretien général très limite chasse d'eau cassée, rideaux piqués...bref très moyen pour le prix ..
Stayed 2 nights in May 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

残念の一言に尽きます

宿泊するのは初めてですが、２０年以上前には日帰りで何回も入浴していました。 ２種類の温泉が楽しめ、落ち着いた木の浴槽も気に入っていましたので、是非にと思い今回は２泊してみましたが、正直な気持ちを言わせてもらえれば残念の一言に尽きます。 お気に入りの浴室は取り壊されており、露天風呂つきの大浴場は泉質も浴室も以前のような満足できるものではありませんでした。 １０００円／１人の別料金で２種類の温泉を楽しめる貸切りの浴室があると聞き利用しましたが、泉質はともかくとして、狭いうえに清掃も行き届いておらず満足感はありませんでした。 ３００年の伝統を誇る箱根の老舗旅館であれば、もっとしっかりして欲しいと心から思いました。
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Staff & service

Nice traditional Japanese inn with onsen

The hotel is nice however the access to its remote location is terrible during winter or early spring when snowing. The only public bus to this Ryokan stopped operating. We had to take very expensive taxi (>8000yen) to reach this place. getting out of it on next day is even harder as there is no taxi coming to this Ryokan and the hotel staff asked us to walk 40mins to the nearest train station! It was still snowing that time and we had 3 kids with us! It is not possible for us to walk this far with big luggage’s as well. Luckily we finally able to get he Hotel staff to send us to the train station in his own car. Really thanks to the 2 young men tnb he didn’t front desk. front desk can’t speakers mich English as well...
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Japanese style ryokan

This was my first time staying at an onsen ryokan, but it was much better than expected. The staff was friendly, helpful, and professional. The room was roomier than what I imagined, but I guess I was staying at a place meant for two people by myself. Dinner was excellent, and the breakfast buffet was great too. Dinner was fully Japanese while the breakfast was continental with a heavy Japanese slant. The onsens were great. I'd recommend using the bath in the early afternoon or the early morning before people start arriving if you are not comfortable with stares. The outside bath was a bit small but charming. The only bad thing I can say about this place was the fact that it's a bit old, but that's to be expected from some place that's more than 300 years old. It was very clean though. Will stay again, next time with another person to play table tennis with.
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
非常に趣のある旅館でした。 チェックインもスムーズでしたし 料理も美味しかったです。 お風呂のシャワーが点検中ということで 水圧が弱かったのが多少残念でしたが、 温泉の質は抜群でした。 布団もふかふかで快眠できました。 朝食はバイキングで品数も多く 楽しい朝食でした。 全体的申し分なくにいい旅館でした。 ただ一点、近くの駅までの送迎バス等があると 良かったかなと思います。 また、利用させて頂きたいと思います。
Stayed 1 night in Jan 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Hotel is abit dated and onsen abit old, but I enjoyed the rustic feeling.Excellent service and delicioilus kaiseki dinner, more than made up for everything
Stayed 1 night in Mar 2017
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities, room comfort

硫黄泉を満喫

建物自他は歴史を感じる古さですが部屋は広く清潔です。 景色は道路側でしたが三階の角部屋で静かでした。 掛け布団は羽毛で温かく良かったのですが、敷き布団が薄かった！何より枕が低すぎで寝ずらい！赤ちゃん用!?って思えるほど。 夕食はは美味しかったです♪ ワカサギの天ぷらと牛筋の塩鍋が美味しかった！ 温泉は大好きな硫黄泉で満喫できました。 今回は貸し切り風呂の正徳の湯が目当てで宿泊しましたが、別料金で30分2000円なのが、、 せめて45分位にして欲しい。
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절함과상냥함이있는 료칸

직원분들이 너무 친절하고 좋았습니다! 한마디한마디에도 세심한 배려를 해주셨고 다른 료칸을 찾아간다고 하니 지도를 출력해주고 길을 알려주셨습니다 정말 너무너무 친절해서 기억에 남습니다 료칸의 정원도 너무나 예쁘고 객실에서 바라본 풍경도 백점만점에 백점입니다 단지 료칸주변에 편의점이라든지 다른 이용시설이 전혀없어서 미리 준비만 해간다면 더욱 완벽한 연휴를 보낼구있는 곳일겁니다
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

温泉の泉質がよかったです。

８０歳になる父親の誕生祝を兼ねて両親・夫婦で泊まりました。冬の滞在でしたので、廊下が寒いとか不満な点はありましたが、温泉の泉質がよく、また、食事も質・量ともに満足できるもので、両親ともに大いに満足していました。また箱根に行った際には宿泊先の候補にします。