Quality Inn & Suites Hagerstown

2.5 star property

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Photo gallery for Quality Inn & Suites Hagerstown

Lobby
Free daily buffet breakfast
Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk
Business center
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
$86
$76 nightly
$86 total
Total with taxes and fees
Feb 2 - Feb 3

Explore the area

View in a map
920 Dual Hwy, Hagerstown, MD, 21740
  • Place, Hagerstown Field House
    ‪13 min walk‬
  • Place, Hagerstown Dog Park
    ‪3 min drive‬
  • Place, Maryland Theater
    ‪3 min drive‬
  • Airport, Hagerstown, MD (HGR-Hagerstown Regional)
    ‪12 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(13 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Accessible Roll In Shower, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Room, Multiple Beds, Accessible, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

Similar properties

About the neighborhood

Hagerstown

A stay at Quality Inn & Suites Hagerstown places you in the heart of Hagerstown, within a 5-minute drive of Hagerstown Dog Park and Maryland Theater. .This hotel is 1.1 mi (1.7 km) from Hagerstown Field House and 1.3 mi (2.1 km) from University System Of Maryland At Hagerstown.

What's nearby

  • Hagerstown Field House - 13 min walk - 0.7 miles
  • Hagerstown Dog Park - 3 min drive - 1.1 miles
  • Maryland Theater - 3 min drive - 1.4 miles
  • Meritus Park - 4 min drive - 1.6 miles
  • Washington County Museum of Fine Arts - 5 min drive - 2.0 miles

Getting around

  • Martinsburg Station - 28 min drive
  • Washington Dulles Intl. Airport (IAD) - 78 min drive

Restaurants

  • ‪Sheetz - ‬13 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Wendy's - ‬5 min walk
  • ‪Taco Bell - ‬17 min walk
  • ‪Burger King - ‬16 min walk

About this property

Quality Inn & Suites Hagerstown

Art Deco hotel with free breakfast and a fitness center
Quality Inn & Suites Hagerstown offers 73 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Hagerstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 73 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Phone accessibility kit
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Art Deco architecture
  • Built in 1968
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators

Property is also known as

Comfort Inn Hagerstown
Comfort Inn Hotel Hagerstown
Comfort Inn Hagerstown Hotel
Quality Inn Hagerstown
Quality Hagerstown
Comfort Inn Suites Hagerstown
Quality Inn & Suites Hotel
Quality Inn & Suites Hagerstown
Quality Inn & Suites Hotel Hagerstown

Quality Inn & Suites Hagerstown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 294 out of 1001 reviews
Rating 8 - Good. 329 out of 1001 reviews
Rating 6 - Okay. 204 out of 1001 reviews
Rating 4 - Poor. 88 out of 1001 reviews
Rating 2 - Terrible. 86 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Went to breakfast had to ask for breakfast meats on Sunday went down Monday to have breakfast nothing but cold cereal and burnt coffee nothing else will be served that day I was told needed the room clean was told that they do not clean the room but only when you check out there was mold in the bathroom and in the ice bucket the bathroom door was broken said they would come to fix it never came to fix it waited up for 3 hours and no one showed up can I get clean towels so we had to keep reusing the same towels and some of the towels were stained so I would not let my children use them not to mention there was a party going on in the parking lot Saturday night until 2:00 a.m. I didn't get no sleep and people were barbecuing outside my window at first I thought everything was wonderful until we started taking notice the little things that we were told would be taken care of but then when we couldn't get clean towels get the room straightened up get the trash taken out and it was no breakfast Monday just didn't feel it was worth it
Stayed 2 nights in Oct 2025

10/10 Excellent

Holly

Stayed 1 night in Oct 2025

6/10 Okay

Jacques

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Room was clean, but the breakfast ends at 9am on weekends, and there's no water anywhere. No water fountains, no water bottles, no water to purchase. Water fountains and available water would make a big difference
Stayed 1 night in Oct 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Victoria

Stayed 1 night in Oct 2025

10/10 Excellent

Jaman

Liked: Cleanliness, staff & service, property conditions & facilities
Yes pretty nice stay
Stayed 1 night in Oct 2025

4/10 Poor

AHMAD

Liked: Staff & service
Stayed 2 nights in Oct 2025

8/10 Good

Patricia

Stayed 1 night in Oct 2025

10/10 Excellent

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick business trip
Stayed 1 night in Oct 2025

2/10 Terrible

Arthur

Stayed 1 night in Sep 2025

8/10 Good

Rafaela Soto

The room was clean but the facilities were a tired and the hallway rugs were musty smelling. Chair in room had stains. Bathroom sink faucet was loose and the hot water was non existent.
Stayed 1 night in Sep 2025

6/10 Okay

Melissa

Parking was easy and accessible and plenty of it. Breakfast was excellent. Eggs, waffles, bacon. Very good
Stayed 1 night in Sep 2025

4/10 Poor

Nancy

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The area isn’t the greatest.
Stayed 2 nights in Sep 2025

6/10 Okay

Janette

Traveled with family
Liked: Staff & service, amenities
When I walked in room with my socks on they were pretty dirty from the carpet. Staff were friendly.
Stayed 3 nights in Sep 2025

10/10 Excellent

Brandon

10/10
Stayed 1 night in Aug 2025

10/10 Excellent

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied
Stayed 2 nights in Aug 2025

6/10 Okay

Juan

Traveled with family
Liked: Amenities
Stayed 2 nights in May 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, however the smell in hallway freaked with smell of Marijuana
Stayed 1 night in Aug 2025

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities
The bathrooms in some rooms have a sheet over areas of the tub and when you shower, water comes under the cover sheet. I didn't like the feel the water not going down the drain and being around my feet.
Stayed 2 nights in Aug 2025

6/10 Okay

Kelvin

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was one of the dirtiest I have ever been to. The bed and floor were covered in hair and other things such as dirt. I left 45 minutes after checking in due to the conditions. Would never recommend to anyone.
Stayed 1 night in Aug 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent room - sketchy residents?

great room in excellent condition....kind of sketchy folks hanging around outside - otherwise good.....not sure what the deal was but never a great sign when the check in is behind glass!
Stayed 1 night in Aug 2025

4/10 Poor

michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smells like people smoked in the room
Stayed 1 night in Aug 2025

4/10 Poor

Bradley

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025