Easily the smallest hotel bed in the world. No comfortable seating, clock or teapot in the room. Microscopic bathroom, no washcloths, shower had nowhere to put even a bar of soap, so I had to step out to get shampoo, then step out for conditioner, then soap. Towels are very stiff and scratchy.
Service in dining room is terrible - it took 2 hours to be served a soup, salad and dessert, and I was one of 3 tables. The food on the dinner menu is inedible, heavily loaded with sage and all around poor quality ingredients. The second night I had bread and butter for dinner because the beef burgundy was too nasty to eat at all. Breakfast - normally a delight in Europe - at least has fresh croissants, but little else to recommend it.
This is no more a VIP access hotel than the moon is.