4/10 Poor
Noodin
Traveled with family
Oct 10, 2025
Liked: Staff & service, room comfort
Disliked: Cleanliness
Several Rooms
I checked into this hotel, the nice lady at the front desk gave me my keys to the room. I went to the room, it wasn’t cleaned. The bed was slept in and there were towels laying around. I went back down to the desk, told the lady at the front desk, she apologized and gave me a different room. I went to that room and when I went to use the card to unlock the room and push it open, the inside lock kept the door from fully opening because there were guests in that room. They came to the door and I apologized to them and explained that I was given this room by the front desk lady. I was embarrassed for myself and for them. I proceeded to go back down to the front desk and tell the lady there that she gave me a room with guests already in it. She apologized again, and said this time she’ll go check the room herself before she sends me to another room. She returned and said that this room is good. Gave me the key and stated the manager would contact me in the morning. I was never contacted by the manager. I was very disappointed after all I went through to get a clean and unoccupied room.
Noodin
Stayed 1 night in Oct 2025