The staff was great. There was no parking. We had to pay $50 for overnight parking across the street. This was after parking blocks away and paying for parking elsewhere but it was only valid for 5 hrs. The tree lighting ceremony was the same night we got there, so we expected it to be busy. What we didn't expect was to not get any sleep due to people drinking all night, yelling, fighting, etc at the bar just below our room/windows. The room itself was cozy enough, but could use a good scrub. I would probably stay again, but would hope to find better parking next time.