We were going to arrive at or just after 8 p.m. so I called and let them know. I can't remember her name right now, but she was so nice and helpful the two time I called. She told me how I can get the keys, etc., if I arrive after 8. I ended up arriving just before 8, and the check-in process was smooth and easy. We had our dog with us and our little cabin was perfect for my son, dog, and me.