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Zermatt Hotel

Property class: 3

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Photo gallery for Zermatt Hotel

Reception
Exterior
Free daily buffet breakfast
Deluxe Twin Room | 1 bedroom, free WiFi, bed sheets
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service

Explore the area

View in a map
Rua da Fé, 187, Bairro Bavária, Gramado, RS, 95670000
  • Place, Mini Mundo
    ‪13 min walk‬
  • Place, Gramado Central Avenue
    ‪18 min walk‬
  • Place, Gramado Covered Street
    ‪3 min drive‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪67 min drive‬

Room options

View all photos for Standard Triple Room

1 bedroom, free WiFi, bed sheets

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Quadruple Room

1 bedroom, free WiFi, bed sheets

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Triple Room

1 bedroom, free WiFi, bed sheets

Deluxe Triple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Quadruple Room

1 bedroom, free WiFi, bed sheets

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, free WiFi, bed sheets

Standard Twin Room

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Twin Room

1 bedroom, free WiFi, bed sheets

Deluxe Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Gramado

With a stay at Zermatt Hotel in Gramado (Bavaria), you'll be a 2-minute drive from Gramado Covered Street and 7 minutes from Snowland Park. .This hotel is 0.6 mi (0.9 km) from Gramado Gateway and 0.7 mi (1.1 km) from Mundo Encantado.

What's nearby

  • Mini Mundo - 13 min walk - 0.7 miles
  • Black Lake Park - 16 min walk - 0.9 miles
  • Gramado Central Avenue - 18 min walk - 1.0 mile
  • Rua Torta - 18 min walk - 1.0 mile
  • Gramado Covered Street - 3 min drive - 1.1 miles

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 82 min drive

Restaurants

  • ‪Galeto Itália - ‬9 min walk
  • ‪Château Allemand - ‬5 min walk
  • ‪Sopas da Serra - ‬5 min walk
  • ‪La Famille de Gazon - ‬14 min walk
  • ‪Restaurante Sabor Da Nonna - ‬6 min walk

About this property

Zermatt Hotel

Zermatt Hotel offers 78 air-conditioned accommodations with hair dryers and complimentary toiletries. LCD televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, and bidets. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Make yourself at home in one of the 78 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, and housekeeping is provided daily.
Take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Dining table
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 27-inch LCD TV

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BRL 3.43 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Zermatt Hotel Gramado
Zermatt Gramado
Hotel Zermatt Hotel Gramado
Gramado Zermatt Hotel Hotel
Zermatt
Hotel Zermatt Hotel
Zermatt Hotel Hotel
Zermatt Hotel Gramado
Zermatt Hotel Hotel Gramado

Zermatt Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 87 out of 145 reviews
Rating 8 - Good. 34 out of 145 reviews
Rating 6 - Okay. 16 out of 145 reviews
Rating 4 - Poor. 6 out of 145 reviews
Rating 2 - Terrible. 2 out of 145 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

EDIVALDO TRINDADE E

Liked: Staff & service
Nos colocaram no anexo do Hotel. Para que é idoso já com 70 anos, deveriam entender esta demanda. Café da manhã e equipe de atendimento excelente. O Hotel precisa de requalificação estrutural!
Stayed 3 nights in Dec 2025

10/10 Excellent

Charbel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito bom me senti em casa!
Stayed 3 nights in Dec 2025

4/10 Poor

Alvaro

Traveled with family
Disliked: Staff & service, room comfort
Fomos hospedados em um anexo do hotel que fica 1 quadra quase das instalações, um ambiente mais velho e mal feito, o quarto não ficava escuro para dormir, chuveiro ruim. Garagens apertadas, enfim foi uma hospedagem estranha. Não gostamos. Ponto positivo foi o café da manhã que estava bom e bem servido. Não voltaria lá.
Stayed 1 night in Oct 2025

10/10 Excellent

Ulisses

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel. Quarto espaçoso e bem equipado e café da manhã gostoso. Localizado em local muito tranquilo para descanso. Recomendo
Stayed 1 night in Oct 2025

10/10 Excellent

Aldair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito agradável. Limpo e com excelente atendimento do corpo de empregados. Ótimo café da manhã.
Stayed 3 nights in Sep 2025

10/10 Excellent

Paulo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento excelente dos funcionários que atendem café, super atenciosos e educadíssimos!! Acomodações quarto excelente !! Único ponto negativo , aquecimento interno liga numa temperatura abaixo de 13graus, tudo certo , pois fez na noite 4 graus , porém o aquecimento não se mantém, e o barulho de água como se fosse uma cachoeira a noite toda , mesmo sem estar ligado! Bem desagradável! Acionamos recepção mas o problema persistiu!
Stayed 1 night in Sep 2025

10/10 Excellent

Samira M. D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorei a calefação no quarto!
Stayed 1 night in Aug 2025

8/10 Good

Ederson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Com relação a estadia: Ótimo atendimento, quarto limpo e confortável, café da manhã muito bom. Pontos a serem melhorados: O telefone do quarto não estava funcionando. A pia do banheiro deveria estar entupida, pois a água demorava muito a descer.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quarto com mofo no banheiro, com peças quebradas. No quarto avisa um copo sujo, provavelmente de outro hóspede. A lâmpada do quarto, mesmo apagada continuava clareando o ambiente.
Stayed 1 night in Aug 2025

10/10 Excellent

Daniele

Stayed 2 nights in Jul 2025

8/10 Good

gedimar Antônio Bueno dos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Greyvamaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Alzenir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótima estadia! Custo benefício excelente!

Excelente estadia! Segura, confortável, bem pertinho da Av. Borges de Medeiros e da Av. das Hortênsias, onde tudo acontece em Gramado! Os apartamentos standard ficam num prédio anexo ao lado do prédio principal onde servem o café da manhã, que é excelente!
Stayed 3 nights in Jun 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort

Hotel deixou muito a desejar

Não gostei do Hotel. Pagamos por um quarto dentro do hotel e ficamos hospedados num anexo fora do hotel, onde precisávamos andar pela rua pra chegarmos e não fomos avisados disso, além disso o chuveiro não esquentava, torneiras com água fria, quarto sem aquecedor, um ar funcionando mais ou menos.... num frio terrível de Gramado, o aquecedor era muito importante. O café da manhã foi bom, servia no horário.
Stayed 6 nights in Jun 2025

10/10 Excellent

Aline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amei a Hospedagem funcionários simpáticos, café da manhã maravilhoso quarto espaçoso e confortável. Estava frio mas a água do chuveiro e aquecedor no ponto, nada a reclamar só agradecer pela receptividade. Voltaremos mais vezes com certeza.
Stayed 5 nights in Jun 2025

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo custo beneficio

Hotel simples mas bem agradável! Staff maravilhoso (todos sempre muito solícitos e simpáticos). Café da manhã farto! Limpeza boa, quarto grande e confortável. Um pouco distante do centro para ir a pé mas como estava de carro não senti esse problema. Recomendo e me hospedaria novamente!
Stayed 4 nights in Jun 2022

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service
Disliked: Amenities
O ar condicionado fazia barulho sem parar e a cama também fazia muito barulho,não tinha como acessar o estacionamento por dentro do hotel,vc tinha que sair e dar uma volta na quadra para ir ao estacionamento,tive que fazer isso na chuva
Stayed 3 nights in Jan 2026

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service
Equipe prestativa, atendimento bom. Café da manhã bom, honesto. Os aptos contam com fogão, geladeira e micro-ondas. Reservamos 2 aptos, e houve uma diferença muito grande entre eles: um estava em ótimo estado, novo. O outro apto precisa de reforma e troca de mobília: armários não funcionais, com gavetas e portas soltas, além de persiana que não fecha, faltando uma parte.
Stayed 5 nights in Dec 2025

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, room comfort
Ar condicionado barulhento Quarto grande Cama boa Travesseiro bom Café da manhã bom
Stayed 1 night in Jan 2026

10/10 Excellent

Grasiela s

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente atendimento, quarto limpo e confortável, recomendo!!!
Stayed 1 night in Jan 2026

10/10 Excellent

Maressa

Stayed 4 nights in Dec 2025

6/10 Okay

Leticia

Traveled with family
Liked: Cleanliness, staff & service
Quarto com o ar condicionado pingando , equipe funcionários boa, café da manhã com pão francês duro mas tinha outras opções e variedades
Stayed 4 nights in Dec 2025

10/10 Excellent

Carlos Adriano Fernandes

Traveled with family
Liked: Cleanliness, staff & service, amenities
quarto impecável, atendimento excelente
Stayed 4 nights in Dec 2025