We were disappointed with our experience to say the least!
When we arrived at 4:00 p.m., there was no one at the reception and we had challenges getting hold of someone on the phone.
When we did get checked in, we got to a room that was nowhere near what was presented on Hotels.com.
The room was prepared but not clean by any standard. We had to wash surfaces on tables etc. to be able to use these.
The room smelled bad and had a number of flaws:
- The beds had sheets that were full of holes and stains.
- All surfaces in the room were full of dust.
- Tables in the room were dirty. One table in the room was broken/defective, so that the tabletop fell off.
- The bathroom was very poorly cleaned. Stains and generally poor cleaning of floors and a shower that was so poorly cleaned that we considered it unusable.
- Hot and cold water on the tap in the barhroom had been reversed, resulting in that one of our children burned himself when he was washing his hands.
- The floors in the living room were so dirty that we didn't want to store our things on them.
- One of the beds had one corner that was lower than the others, so it was very uncomfortable to sleep in.
- the door to the room was very difficult to close because it was too tight.