My stay at this hotel was abysmal. The self check-in was so slow and difficult that I needed staff assistance, only to be told rooms are serviced every four days. Despite being promised service on day four of my five-night stay, my room was never cleaned, leaving me to repeatedly request fresh towels and toilet paper while rubbish and dirty linens piled up. A key reason for booking was the rooftop terrace, but it remained closed on clear, calm days; when I asked, staff shrugged and said it only opens if the bar owner feels like it. I travel to Gothenburg monthly with co-workers and had suggested this hotel for our group, but after this experience, we will not be returning.