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Citrus Hotel Cheltenham by Compass Hospitality

Property class: 3

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Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

A hotel room with two beds, a window with curtains, a chair, and a wall-mounted heater.
A modern hotel room with a large mirror, a minibar, a small refrigerator, and a clothing rack.
A hotel room with a sofa, armchairs, a small table, a bed, a mirror, and a view of the outside.
A bakery counter with various baked goods, a coffee machine, and a clock on the wall.
A hotel room with a sofa, two armchairs, a bed, a flat-screen TV, a mirror, and a window with curtains.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services
The current price is $72
$60 nightly
$72 total
Total with taxes and fees
Sep 13 - Sep 14

Explore the area

View in a map
Wellington Street, Cheltenham, England, GL50 1XZ
  • Place, Cheltenham Town Hall
    ‪3 min walk‬
  • Place, Everyman Theatre
    ‪5 min walk‬
  • Place, University of Gloucestershire
    ‪18 min walk‬

Room options

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a chair, a large window with curtains, and a flat-screen TV mounted on the wall.

Standard Twin Room

  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a bed, a desk, a chair, and a window with curtains.

Standard Double Room

8.8 out of 10
Excellent
(28 reviews)
  • 190 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Suite

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

A hotel room with a bed, a desk, a chair, and a large window.

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a sofa, a small table, a mirror, and a wardrobe.

Family Room

  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Triple Room

A hotel room with two beds, a desk, and a chair.

Triple Room

  • 258 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

A hotel room with a sofa, two armchairs, a bed, a flat-screen TV, a mirror, and a window with curtains.

Quadruple Room

7.0 out of 10
Good
(2 reviews)
  • 300 sq ft
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Accessible Double Room

A hotel room with two beds, a desk, a shower area, and a TV.

Accessible Double Room

  • 190 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Accessible Twin Room

A hotel room with two beds, a desk, a chair, a large window with curtains, and a flat-screen TV mounted on the wall.

Accessible Twin Room

  • 193 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

DOUBLE Accessible

  • Sleeps 4
  • Free WiFi

View all photos for Standard Double Room

In-room safe, desk, blackout drapes, iron/ironing board (on request)

Standard Double Room

  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

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Interior
Central Hotel Cheltenham by Roomsbooked
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  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
3.3 out of 5, 276 reviews
$51 nightly
The price is $61
Sep 6 - Sep 7
Total with taxes and fees
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About the neighborhood

Cheltenham

Citrus Hotel Cheltenham by Compass Hospitality is centrally located in Cheltenham, a 4-minute walk from Cheltenham Town Hall and 7 minutes by foot from Everyman Theatre. .This hotel is 0.7 mi (1.1 km) from Cheltenham General Hospital and 1.2 mi (1.9 km) from University of Gloucestershire.

What's nearby

  • Imperial Gardens - 3 min walk - 0.2 miles
  • Cheltenham Town Hall - 3 min walk - 0.2 miles
  • Everyman Theatre - 5 min walk - 0.3 miles
  • Pittville Park - 15 min walk - 0.8 miles
  • University of Gloucestershire - 18 min walk - 1.0 mile

Getting around

  • Cheltenham Spa Station - 3 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪Planet Caravan - ‬2 min walk
  • ‪Caffè Nero - ‬5 min walk
  • ‪The Moon Under Water - ‬2 min walk
  • ‪Costa Coffee - ‬3 min walk
  • ‪Sandford Park Alehouse - ‬5 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

Citrus Hotel Cheltenham by Compass Hospitality offers 59 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 59 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM.
Lobby Bar - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Self parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited onsite self parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 9.95 for adults and GBP 5 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 9.95 for adults and GBP 5 for children
  • Self parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Citrus Hotel Cheltenham by Compass Hospitality Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 292 out of 924 reviews
Rating 8 - Good. 351 out of 924 reviews
Rating 6 - Okay. 172 out of 924 reviews
Rating 4 - Poor. 66 out of 924 reviews
Rating 2 - Terrible. 43 out of 924 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Yin Ming Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed and friendly helpful staff.
Stayed 1 night in May 2026
Verified review

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful and the room was a good size and well equipped. The secure underground parking was excellent.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless and staff very helpful.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central hotel at a good price
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Abhijit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and hospitality
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kay

Room was clean, staff pleasant and friendly, good location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are lovely. Perfect stay as always. Lovely big bed and clean bathroom. Thanks
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Donna

Great location, price and accommodation. Will certainly book again. Great to have a car park too for guests.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Helpful and friendly staff on front desk, large room, big and very comfortable bed. very central location, parking underneath hotel at £10 a night. Decoration a little tired, but absolutely brilliant value overall, I will certainly stay there again the next time I'm in Cheltenham.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central no frills dog friendly hotel. Good service, safe on site parking and clean basic rooms. Hotel central to pubs, eateries and shops.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff. Nice choice of milk for tea/coffee (full fat or semi skimmed)
Stayed 1 night in May 2026
Verified review

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of town with adequate parking, albeit a little tight. You get what you pay for, comfortable clean room. This was our 3rd stay.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Markku

Liked: Cleanliness, staff & service
hotel was quite Old, still quite good. It was near Center. In the Area was many good Bars & Restaurant. Breakfast could be more wider. we enjoyed to be there.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Roger

Liked: Staff & service
Disliked: Property conditions & facilities
Central location for those on a tight budget
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Both the hotel and room was clean and fresh, everything needed for an overnight stay or longer. Equal to a premier Inn only considerably cheaper. Definitely staying here again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy and the person on reception was friendly. The room was quite dated, but spotlessly clean and had everything we needed for a comfortable stay. The location was great, with plenty of pubs and places to eat close by. I felt our stay was extremely good value for money.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Wai Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suitable
Stayed 1 night in May 2026
Verified review

6/10 Okay

Penny

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean but very basic. It was hot weather and the room who was hot and stuffy. The entrance to the hotel was not inviting or in good order. The location is good for centra Cheltenham
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very good value. The reception staff were friendly and helpful. I was allowed to check in early as my room was ready when I arrived. I had a pleasant room with everything I needed and a nice en-suite bathroom with a bath. The hotel is in a central location, but in a quiet street.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Colin

Liked: Cleanliness, staff & service
Parking was flexible. I have a high top vehicle so could not get into underground car park so was directed to park at rear of the hotel.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Sue

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was outdated, dirty window and parking was tight. We wouldn't stay there again. Everything was old, A cupboard that said, cool me which should have had a fridge in. There was nothing there. No spoons with the tea and coffee. No-one would want to stay more than one night. Sorry I am so negative but we were thinking of staying at a travelodge and decided to stay there thinking we would be staying at a hotel. Unfortunately this wasn't a bit like a nice hotel.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, great location
Stayed 1 night in Mar 2023
Verified review

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Citrus Hotel is tired. It's seen better days (presumably when it was the Tax Office) and isn't really in great shape. The corridors have a peculiar odour. The lift doors refuse to shut. The bed was like a marshmallow. On a positive note the receptionist helped us even though he'd clocked off, but that was only necessary because his replacement had gone AWOL. Cheap enough, but really. Tell yourself that you deserve better. I won't be returning.
Stayed 1 night in May 2026