Staff were welcoming and polite. Check in was a bit odd, as had pre-checked in, but this hasn't been processed at the time, so took a slightly long time, but this all went ok. The room was good for a base if you want to into Gloucester centre with bus stops very close by. The room was very clean and did everything we needed. Bathroom was clean, although a tiny bit of mold around the edges of the large mirror, for us not a problem and an easy clean. The furniture was a bit outdated, but did the job and the bed was extremely comfortable and we slept very well. There was parking for cars, although we came by train but there are good transport likes. Overall, a great stay and thank you to the staff at the hotel.