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 Gisenyi •1 Room
 Gisenyi • 1 Room
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Lake Kivu Serena Hotel

4.0 out of 5.0 Top Property
Gisenyi Rwanda, Gisenyi, 1-844-700-1007
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Room type Options Nightly price Book
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Standard Double Room
269 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
Select dates to see price
Other room types
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Family Twin Room
269 square feet
2 Queen Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 2 children)
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Photo of room
Junior Suite
431 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Beachfront, with full-service spa

Popular property highlights

Free self parking
Free WiFi
24-hour business center
Laundry facilities
Babysitting or childcare (surcharge)

When you stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, within a 5-minute drive of Gisenyi Beach and Rwanda Tourism University College. This upscale hotel is 1.5 mi (2.4 km) from Université Libre de Kigali and 4 mi (6.4 km) from Nyamyumba Hot Springs.

Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.

Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages Spoken

  • English

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Lake Kivu Serena Hotel

Gisenyi Rwanda, Gisenyi, 00100

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Lake Kivu Serena Hotel features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. This beach hotel also offers a terrace, gift shops/newsstands, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Lake Kivu Serena Hotel has designated areas for smoking.

  • Number of outdoor pools - 1
  • Fitness facilities
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Full-service spa
  • 24-hour front desk
  • Conference space
  • Porter/bellhop
  • Express check-out
  • Meeting rooms
  • Free self parking
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Swimming pool
  • Safe-deposit box at front desk
  • Terrace
  • Luggage storage
  • Airport transportation - drop-off (surcharge)
  • Number of restaurants - 1
  • 24-hour business center
  • Concierge services
  • Gift shops or newsstand
  • Designated smoking areas
  • Laundry facilities
  • Total number of rooms - 30
  • Number of floors - 2
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Garden

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French

Parking

Free self parking

Room Amenities

Lake Kivu Serena Hotel offers 30 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers and hair dryers. This Gisenyi hotel provides complimentary wireless Internet access.

  • Air conditioning
  • Television
  • Phone
  • Private bathroom
  • Hair dryer
  • In-room safe
  • Room service (24 hours)
  • Free bottled water
  • Premium TV channels
  • Wireless internet access
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • LCD TV
  • TV size: 32
  • Bathtub or shower
  • Free cribs/infant beds
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Number of beds 1

Where to Eat

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Accessibility

  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Barclaycard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

UnionPay

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

No elevators

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Service animals not allowed

Individually-wrapped food options are not available

Gap period enforced between guest stays - 48 hours

Fees

Optional extras

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Kivu Serena
  • Kivu Serena Hotel
  • Lake Kivu Hotel
  • Lake Kivu Serena
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Serena Hotel Kivu
  • Serena Hotel Lake Kivu
  • Serena Kivu
  • Lake Kivu Serena Hotel Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Lake Kivu Serena Hotel Hotel Gisenyi

We should mention

No pets and no service animals are allowed at this property.

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