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Emerald Hotel

4.5 star property

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Photo gallery for Emerald Hotel

Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
View from property
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
Seasonal outdoor pool, pool umbrellas, sun loungers
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping
The current price is $104
$91 nightly
$104 total
Total with taxes and fees
Jun 26 - Jun 27

Explore the area

View in a map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Place, Te Tauihu Turanga Whakamana
    ‪1 min walk‬
  • Place, Gisborne Harbour
    ‪6 min walk‬
  • Place, Tairawhiti Museum
    ‪8 min walk‬
  • Airport, Gisborne (GIS)
    ‪13 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

  • Sleeps 3
  • Free WiFi

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

8.2 out of 10
Very good
(37 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

8.4 out of 10
Very good
(16 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

Similar properties

Exterior
Pacific Harbour Motor Inn, Gisborne
Gisborne Central
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
4.6 out of 5, Wonderful, 558 reviews
$100 nightly
The price is $116
Jun 26 - Jun 27
Total with taxes and fees
Pacific Harbour Motor Inn, Gisborne

About the neighborhood

Gisborne

A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. .This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.

What's nearby

  • Te Tauihu Turanga Whakamana - 1 min walk - 0.1 miles
  • Gisborne Harbour - 6 min walk - 0.4 miles
  • Gisborne Wine Centre - 8 min walk - 0.5 miles
  • Tairawhiti Museum - 8 min walk - 0.5 miles
  • Kaiti Hill - 16 min walk - 0.9 miles

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Tatapouri Fishing Club - ‬5 min walk
  • ‪Pizza Hut - ‬10 min walk
  • ‪China Palace Restaurant & Takeaway - ‬3 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Adrian’s Espresso - ‬3 min walk

About this property

Emerald Hotel

Emerald Hotel offers 49 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 49 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Emerald Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 329 out of 844 reviews
Rating 8 - Good. 297 out of 844 reviews
Rating 6 - Okay. 132 out of 844 reviews
Rating 4 - Poor. 62 out of 844 reviews
Rating 2 - Terrible. 24 out of 844 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Michael W

Liked: Cleanliness, property conditions & facilities
Clean room & helpful staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Please check-in staff
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Ngarangi kanewa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the Emerald is convenient re-location and access to shops cafes very good The staff are helpful we appreciated the house keeping staff But don’t expect a lot as it has the basics
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was quiet, clean and rooms were large.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious clean room, central.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Kaweroa

Liked: Property conditions & facilities
Disliked: Cleanliness
Parking was easy
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

nicholas

Liked: Cleanliness, property conditions & facilities
Nice spot, handy to everything
Stayed 1 night in Dec 2025
Verified

8/10 Good

Kristen

Liked: Cleanliness, property conditions & facilities
The room was clean and spacious.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

A G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our apartment, having air con in both bedrooms was a life saver. Stay were very helpful and friendly. The pool was excellent.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Niamh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, reasonably priced, very clean and spacious rooms.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jeanean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is a nice place to stay very easy? Close to all Shops fantastic swimming pool if you’d like to swim clean and tidy. value for money
Stayed 1 night in Dec 2025
Verified

8/10 Good

Ladislav

Liked: Cleanliness, staff & service
Nice place right in CBD
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Joelene M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying at the emerald nice cosy blackout rooms and nice pool.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Everything was great. Especially liked the toiletries. Spacious and a comfy bed.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Tammy

Could use a better cleaning and update the hotel
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Ebony

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and the running water from the pool made it feel like we were far away
Stayed 1 night in Dec 2025
Verified

6/10 Okay

MT

Liked: Cleanliness, staff & service
Disliked: Amenities
The room standards have dropped but is not reflected in the prices big prises younger two staff members really friendly
Stayed 1 night in Jan 2026
Verified

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to where we wanted to be
Stayed 1 night in Aug 2025
Verified

8/10 Good

Terry

Liked: Staff & service
Not a good start to my stay became my room hadn't been serviced and jad stale smell. I went down to reception and the receptionist (Meadow i think was her name) volunteered to come up and clean it herself. I asked for another room and she was so helpful and kind to put me in a upgraded room. The rest of my stay here was enjoyable. Thank you Meadow, much appreciated.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Leo

Liked: Amenities, property conditions & facilities
Nice stay, horrible stench in the hallway
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Te Nui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abit confusing to get to our room but we enjoyed our comfortable stay!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Very good place to stay, nice views, big room and lovely staff
Stayed 1 night in Feb 2024