What a terrible stay start to finish! We checked in only to find out the pool was out of service with no notification on the website or informing of this. We drove 7.5 hours with several small children in our block of 4 rooms and this was a huge let down.
We tried to be optimistic and move on because we weren’t going to let this ruin our trip, but then every time we tried to get in our room our keys never worked. We’d go to the front desk, they’d give us a new one, we’d head back to the room and some of the times we’d head back down 1 or even 2 more times to get another new key which is just ridiculous. Something is wrong with the system. They tried to tell us it was our phone demagnetizing the key, but I can assure you we kept them separate after and it still didn’t work. On our way out, the host basically said they probably need to replace the battery in the key card readers and I’m thinking that should be something their quality team looks as right? It was a true pain.
Also, one room had a shower curtain ripped, another a light flickered when it was plugged in, the AC doesn’t work in many rooms, and a suite is not worth the money as it really adds little to no extra space for a significant upcharge.
Breakfast was sad. And many things were not replaced when we got there. Also, there are two bell carts for the whole place big enough to carry in enough for a small family. The bearded monkey being next door was about the best part of our stay!