The hotel is great, the food is great, and the staff are excellent! The big issue is that two of the three elevators were out of service, resulting in VERY LONG delays, and lines of people snaking across the lobby. No problem you say, just take the stairs. Well, for reasons I can’t comprehend, that was forbidden! I’m surprised the remaining elevator was still working given that people had to cram into it like a clown car at the circus, or the Paris Metro during rush hour.