2/10 Terrible
eilene
Dec 2, 2025
Beware of this horrible hotel. Thanksgiving week they had one person handling check in and lobby and no maintenance at all. My first night after traveling 16 hours was the TV didn't work and outlets didn't work. The lobby sent a man that only emptied trash to try and figure out the satellite. Then he left said he would be back lied to me and left me at 830 at night waiting for him after driving 16 hours. But it gets better the second night they at 7 o'clock at night were using a commercial carpet cleaner in front of our doors! The second night they were doing construction inside by our doors. The 3rd night construction was sawing into drywall and pounding nails, the 4th night they had a crane working on the roof over our rooms! What management schedules 1 person at a lobby?! What management schedules interior renovation on a holiday week?! I've stayed many times at the Sonesta ES nxt door. NEVER once had any issues. This was a nightmare but prepaid means i was stuck. NEVER AGAIN!!! I should have the $1,000 refunded but i won't expect ANYTHING by the management!! Go next door...DON'T STAY AT THIS HOTEL YOU WILL REGRET IT!!!
eilene
Stayed 6 nights in Nov 2025























