My stay at the Residence Inn in Pompano Beach, FL was disappointing overall. While the hotel itself is decent and the property is generally okay, the service really fell short.
During my 5-night stay, my room was only cleaned twice, which was frustrating. On top of that, I requested help multiple times with a mattress for the sofa bed. Each time I was told someone would take care of it, but no one ever followed through. After several requests and no resolution, it became clear the issue wasn’t a priority.
The hotel itself is fine in terms of appearance and location, but the lack of consistent housekeeping and poor follow-up from staff made the experience unpleasant. Unfortunately, because of these issues, I wouldn’t consider this a good stay, even though the hotel has potential.