Our stay was extremely disappointing. We were placed on the first floor, and the room was incredibly noisy—we could hear everything from the guests above us, making it impossible to sleep all night.
To make matters worse, my husband became sick after eating at the restaurant recommended by the hotel’s front desk. Because of these issues, we were forced to leave a day earlier than planned.
The lady in the front desk told us she would do her best to arrange reimbursement for the unused night. However, when we followed up with Expedia, we were told the hotel refused reimbursement, claiming we left after “normal checkout hours.” This directly contradicts what we were told by the hotel staff.
Overall this was a very frustrating experience. We will not stay ant this hotel again.