Not all the desk clerks are nice
The check in clerk was fun, sweet, and helpful despite how busy she was when we checked in. We booked two rooms. One for us and one for my parents. Our room was fabulous. It was clean and comfortable. We slept well. My parents on the other hand had a horrible night. The bed was comfortable but someone upstairs or across from them was being quite noisy and an air conditioner nearby (they said not theirs) sounded like an airplane taking off at an airport every time it kicked on. When this was reported to the front desk the next morning the lady working said absolutely nothing. She just stood their and looked at them until they walked away. Even a comment like "I'm sorry we'll check into that so future guests aren't disturbed." would have been something. My dad was just informing them of the problem. He wasn't looking for anything out of it, however, an acknowledgement from the desk clerk that he had even spoken to her would have been nice. I wish I would have gotten her name.