Compare Waterpark Hotels & Resorts in Florence

"Room 118 could use an update. The mattress was worn out. "

"Very pet friendly with a huge grassy field for dogs to play off leash. Staff very friendly"

"The Internet was slow as a snail. The tv programs were worthless unless you like infomercials. It was freezing inside and no heater. The lady at the front desk needs some people skills. Maybe smile. No thanks."

"I would not recommend staying here unless you have to. This could be such an amazing property if it were properly maintained and operated. Beautiful location with crack den hotel energy."

"Staff were very nice, came a long ways from Pullman, WA for spring break with my sister and grandparents. Really hoped the pool was open, it wasn't. The TV stoped working after a while, wifi is excessively slow and inconsistent. Our bathtub was stained badly too. Convinient spot to be, close to food and shops. "

"Shower curtain and rod in the shower need replacement. Told the stuff who are the owner, told us they would pass in on to someone else. They did not take me seriously. I know they are not going to fix it. Also are room keys did not work for us to get into our room. Took them back to the office and they rekeyed them two times in the pooring rain. My husband had to going to the office and tell them that it needing new battery. Them came and had to jimmey the window to gain entry. It look like they had to do it before screen was bent and the curtains were popped off. Not a warm and comfortable moment for us."