6/10 Okay
Luis
Traveled with family
Oct 18, 2025
The room was fine, the beds comfortable, and everything clean, but getting to the rooms required climbing stairs that felt like going to the fifth floor, and with our luggage, it was a real challenge. Furthermore, the hotel has no staff to help you. Despite being a palazzo, the surroundings of the rooms are a bit depressing; it feels like an abandoned place, somewhat dark, and doesn't offer any distinctive experience. The rooms are modern, but they don't offer room service every day; I had to arrange with reception to have the trash removed. The location is very good, in the center of Florence, and you can walk to almost all of the city's main attractions. There are also many very good restaurants nearby. With all these pros and cons, I'm not sure I would choose this hotel again on a next visit to Florence.
Luis
Stayed 3 nights in Oct 2025


























