Worst place I have ever stayed! The place was clean and the location decent, but anywhere in Florence is decent. I have never had such a terrible time contacting the hosts. It is a company that runs it and does not care for you at all. I was stuck outside the apartment for an hour trying to get in contact and calling every number with no success. The host company ghosted us 2 days before arriving, but I was already in the country, so I did not have time to cancel and find something else. They wanted me to send my passport over email, but Expedia blanks out your email if sent in the texts, so I told them I couldn't see the email address multiple times with no response. I finally had to reach out to Expedia while standing outside the apartment to get the host to answer. This made me miss a tour and not be able to get a refund. On top of being ghosted and treated terribly before check-in, you can hear every little noise happening outside the apartment. I found a pretty decent gap between the walls and windows, so that is the reason for all the noise, but it was atrocious how loud it was in the apartment. I would never recommend this apartment or stay here again. Also, it was very unsafe how people kept the front door open all the time. The Wi-Fi also did not work at all. Our phones would be on Wi-Fi, yet nothing would load or send, so we had to be off Wi-Fi for anything to work.