4/10 Poor
YenMing C., Connecticut
Feb 18, 2026
Our four day experience with this Vrbo was less than satisfactory. We never received check in information before our arrival. The day before coming, my text asking about the check in procedures got no reply. On the day of arrival, I finally got a reply saying we needed to pay 6 per person per day in cash, but still no check in information. We arrived only to find the door to the building locked and no one to greet us. A resident finally let us in to the building and out of the rain, but we still had no check in information from the owner. Another text saying we were in the building finally got someone to come downstairs to check us in. We settled in to find dirty dishes/cups in the dishwasher and cupboard and just two towels for four people. Extra towels were left outside the apartment the next day. The TV in the living room had no connection and despite our repeated requests for assistance we received no reply. The kitchen sponge was dirty so we bought new ones as well as two dish towels for clean up. Two days into our stay we were running low on our 3 roll allotment of toilet paper. Again, our request for assistance was unanswered so we bought more. Overall we felt neglected from beginning to end. The location is right in the heart of Florence if you don’t mind the noise late into the night.
YenMing C.
Stayed 4 nights in Feb 2026

















