Very disappointed to arrive and find scaffolding outside the apartment and all the external shutters closed, so a week with no daylight and no "Pitti Palace view". The host tried to say that there was information in the property details about work to the building, but there wasn't. Having refused to make any sort of partial refund, the host then just stopped communicating with us. The host also failed to respond to Vrbo when we complained to Vrbo after we returned home.The apartment was ok, but for the price needed some attention - the bathroom next to the bedroom had a door handle on the inside that came off in your hand, a loose toilet seat and beware the shower - the heavy control handle falls off and could break your foot, and has clearly been falling off for a long time given that it has been pieced together with glue and there are over 10 dents in the floor from it falling.The kitchen crockery only had 3 large plates, 3 large bowls, no tea towel or kitchen towel. The apartment was also sometimes noisy from other people in the stairwell, particularly late evening. The details said there was outdoor space/furniture, but there wasn't - the "balcony" area was at the back behind the bedroom and more a utility area with a window that we were told couldn't be opened as it was too fragile.At the last minute we were also told we had to pay a late check in fee of 50-60 euro as arriving at 8pm, though there was nothing in the original information about this.