They denied me service because of a review I had made about the staff being rude. Instead of calling us ahead of time to let us complete the booking process, they decided to let us go check in. However, it was already going to be midnight, and no other hotel in the area allowed us to book after midnight. As a result, my pregnant wife and our 11-month-old baby were sleeping in our car because the refund wasn’t instant, and we didn’t have the funds to stay elsewhere. Mind you, my wife is currently in a high-risk pregnancy.