- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t get the room I reserved
The hotel did not get my request for an Accessible room, my roommate is in a wheelchair. The hotel had us in an upstairs room that was not accessible and there was no elevator. Fortunately the young man at the front desk was able to find us a room on the ground floor, but it was not equipped with a handicap bathroom. And it had only one bed. He told me that unfortunately, the special requests often do not get to the hotels. And customers think it is the hotels fault. I was thankful that he was able to find us a room, but my 89 year old mother was very uncomfortable not having rails to hang on to in the restroom.