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Orchid Hotel, Epsom (Surrey), Sure Collection by Best Western

Property class: 2.5

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Photo gallery for Orchid Hotel, Epsom (Surrey), Sure Collection by Best Western

A reception area with a window view, baskets of apples and packaged goods, a sign for Orchid Hotel, and bottles of water.
A hotel room with a large bed, a desk with a computer, a chair, and a TV.
The exterior of the Orchid Hotel with a signboard, a brick facade, and a potted plant in front.
A reception area with a sign for Orchid Hotel, a vase with pink flowers, a thank you card, a business card holder, and a remote control on the counter.
Wicker baskets filled with apples and packaged goods, juice boxes, and water bottles on a table by a window.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
The current price is $105
$87 nightly
$105 total
Total with taxes and fees
Nov 9 - Nov 10

Explore the area

View in a map
272 Kingston Road, Ewell, Epsom, England, KT19 0SH
  • Place, Nonsuch Park
    ‪19 min walk‬
  • Place, Bourne Hall Museum
    ‪4 min drive‬
  • Place, Horton Park Golf and Country Club
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪48 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk with a computer, a chair, a small table with a lamp, and a window with curtains.

Deluxe Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(28 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

A hotel room with two single beds, a desk with a chair, a television, and a painting on the wall.

Deluxe Room, 2 Twin Beds, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

A hotel room with a large bed, two armchairs, a small table, and a window with curtains.

Standard Room, 1 Double Bed, Accessible, Bathtub

8.4 out of 10
Very good
(5 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

A hotel room with a large bed, a smaller bed, a desk, a chair, a window with curtains, and a wall-mounted lamp.

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 Double Bed

2 Single Beds, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 2 Twin Beds

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 Double Bed

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Total with taxes and fees
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About the neighborhood

Epsom

Located in Epsom, Orchid Hotel, Epsom (Surrey), Sure Collection by Best Western is within a 15-minute drive of Chessington World of Adventures and River Thames. .This hotel is 13.6 mi (21.9 km) from London Eye and 14.2 mi (22.8 km) from Hyde Park.

What's nearby

  • Nonsuch Park - 19 min walk - 1.0 mile
  • Goals Soccer Centre - 3 min drive - 1.5 miles
  • Bourne Hall Museum - 4 min drive - 1.7 miles
  • Horton Park Golf and Country Club - 7 min drive - 2.5 miles
  • Surbiton Raceway - 8 min drive - 1.5 miles

Getting around

  • Morden South Station - 9 min drive
  • Stoneleigh Station - 12 min walk
  • Heathrow Airport (LHR) - 58 min drive

Restaurants

  • ‪Toby Carvery Worcester Park - ‬4 min drive
  • ‪Dastaan - ‬11 min walk
  • ‪The Station - ‬14 min walk
  • ‪The Queen Adelaide - ‬1 min walk
  • ‪The Willow Tree - ‬15 min walk

About this property

Orchid Hotel, Epsom (Surrey), Sure Collection by Best Western

Orchid Hotel, Epsom (Surrey), Sure Collection by Best Western offers 29 accommodations with hair dryers and complimentary toiletries. 40-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Stay in one of 29 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
To-go breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk and a vending machine. Free self parking is available onsite.
To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 7 for adults and GBP 4 for children

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Low-height bed
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle

More

  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 7 for adults and GBP 4 for children
  • Early check-in fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators

Property is also known as

Premier Inn Epsom North Hotel
Premier Inn Epsom North
Premier Inn Epsom North
Orchid Epsom, Sure Hotel Collection by Best Western Hotel
Orchid Epsom, Sure Hotel Collection by Best Western Epsom
Orchid Epsom, Sure Hotel Collection by Best Western Hotel Epsom

Orchid Hotel, Epsom (Surrey), Sure Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 77 out of 215 reviews
Rating 8 - Good. 69 out of 215 reviews
Rating 6 - Okay. 44 out of 215 reviews
Rating 4 - Poor. 15 out of 215 reviews
Rating 2 - Terrible. 10 out of 215 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Parking is easy, breakfast simple but OK Friendly staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy to park and check in. Lovely room and helpful staff
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and at a reasonable price for the area. Staff and parking excellent. Room a little small and dated.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The weather was scorching and so I requested a ground floor room as there isn’t air conditioning. My room was wonderfully cool and there was a fan in any case. The staff were very friendly and helpful. The free parking is always a bonus. I will be back next year.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff, parking etc. value for money
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very clean. Close to Stoneleigh train station. Staff were very accommodating. Definitely recommend.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Location and price good for the area
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lovely stay overall — the staff were incredibly welcoming and helpful. The hotel itself shows its age a bit, but the warm atmosphere more than made up for it
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice friendly staff, very clean and comfortable, good value for money and nice pub next door for food.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly for the location
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Nice clean room and a VERY comfy bed
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was amazing absolutely lovely lady no hassle check in greated with a big smile hotel was clean smelt fresh no issues at all 10/10 would recommend staying here.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great hotel would have loved a cooked breakfast before we set off on our journey home
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Staff were really friendly. Good stay for visiting Chessington World of Adventure.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place! Super good price for quality
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
After booking this Hotel and Deluxe room from the images provided, sadly the reality of the room was so much different. This Hotel is tired and full of stains in the rooms. Carpet dirty , seats stained, bathroom horrible, only good thing, bed was comfy and thank god the sheets were clean. Ventilation poor as just had a sky window which barely opened. Fan just blew round hot air! Avoid this Hotel!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - really friendly team. Room was lovely - modern, clean and well equipped. Pub next door was great too
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stop here again
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A convenient place for me to stay.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round excellent customer service, great shower and free parking Would definitely stay again
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff, comfortable beds,very clean excellent shower. Good parking on site. Easy location will use again.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal for a short stay or weekend

Short stay to visit family. Only one night but very comfortable and clean at very reasonable price. Ideal for a short stay.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable ,very quiet and the location was good ., Also the staff were very friendly and very helpful,especially Ali and Daisha .
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Nice big room, friendly staff breakfast disappointing bap in a bag.
Stayed 3 nights in Nov 2025