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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video
Hot tub, steam room, body scrubs, facials
Jetted tub
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪6 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪94 min drive‬

Room options

View all photos for Suite Superior with Ocean View

Minibar, in-room safe, desk, blackout drapes

Suite Superior with Ocean View

  • 785 sq ft
  • Sleeps 2

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(57 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior (L))

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, U)

7.0 out of 10
Good
(19 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (U)

7.8 out of 10
Good
(151 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (U)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (L)

  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (C)

7.2 out of 10
Good
(19 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (E)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (C)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | C)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-CA)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (E)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View | E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, desk, blackout drapes

Room Superior

  • 430 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests-

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 guests-

  • 785 sq ft
  • Sleeps 5

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About the neighborhood

El Ocotal

When you stay at Hotel Riu Palace Costa Rica - All Inclusive in Sardinal, you'll be on the beach and 7 minutes by foot from Playa Matapalo. .This all-inclusive property is 12.9 mi (20.8 km) from Coco Beach and 10.2 mi (16.4 km) from Playa Potrero.

What's nearby

  • Playa Matapalo - 6 min walk - 0.4 miles
  • Diamante Eco Adventure Park - 6 min walk - 0.4 miles

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Coconut Pool Bar - ‬8 min walk
  • ‪Restaurante La Toscana - ‬9 min walk
  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.
Make yourself at home in one of the 538 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a nightclub, and a complimentary water park. Additional amenities at this Art Deco property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 17 years old are not allowed in the spa

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 671 out of 1442 reviews
Rating 8 - Good. 347 out of 1442 reviews
Rating 6 - Okay. 234 out of 1442 reviews
Rating 4 - Poor. 102 out of 1442 reviews
Rating 2 - Terrible. 88 out of 1442 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Reginald

Stayed 4 nights in Dec 2025

10/10 Excellent

April Arlene

Stayed 9 nights in Nov 2025

8/10 Good

nina, Azua

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
No hot tub, no fans at the bathroom. The elavator could not stiop opening the door. Need increase more facility and entertainment
Stayed 7 nights in Nov 2025

2/10 Terrible

Jesse Donald

Stayed 4 nights in Nov 2025

10/10 Excellent

Shelly

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!! Rui never disappoints
Stayed 7 nights in Nov 2025

2/10 Terrible

Alkarim

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a 5 star hotel as advertised. We had booked 2 rooms for 4 nights. We found the rooms to be in poor upkeep, with musty smell. The fridge wasn't working. They didn't have a duvet cover, just a bed sheet. One of the most awful hotels we have ever stayed at. One of my daughters started having ashma attacks likely due to mould in the room. We talked to Kevin at the front desk. We asked to check out and get a refund for our rooms. He said they could check out out the next day and get a refund for the remaining 3 nights. We agreed. The next morning, we went down with our luggage ready to check out. We talked to Kevin who had to refer our situation to the Head of front desk Melissa. Unfortunately, she was vague about getting a refund. She checked us out and said she would send a note to "administration." Long story short, we had book another hotel at an additional expense for 3 nights for 2 rooms. We have tried contacting Melissa, but it appears she has ghosted us (in a meeting everytime we call or our call misteriously gets dropped while we are on hold). We have stayed at various categories of hotels over the years (ultra luxury to clean hostels). This one falls below many European hostels. Negative stars, not 5 stars. I am surprised RIU global allows this resort to continue to operate. It harms their global brand. I think this particular resort could potentially be a prime candidate for a class action law suit. I would avoid this hotel.
Stayed 4 nights in Nov 2025

8/10 Good

Chirag, Monroe Township

Stayed 5 nights in Nov 2025

8/10 Good

Leonie Omelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning lady was wonderful. Enjoyed the spa immensely. The service at the spa was wonderful.
Stayed 5 nights in Nov 2025

8/10 Good

Marek Piotr

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
👍
Stayed 10 nights in Nov 2025

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

6/10 Okay

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was wonderful. Had daily issues with our room card readers. Food was better than we were expecting. The lack of restrooms was disturbing in the pool area. Room A/C worked great (almost too cold). Communication with the hotel prior to arrival was poor. Could not get answers to questions (took 3-4 days to get a response). Dealing with Expedia was a nightmare. Non english speakers. Had 3 agents try to cancel our reservation when I was only asking to have connecting rooms. Will not use them again!!
Stayed 4 nights in Nov 2025

8/10 Good

Camilo

Stayed 5 nights in Nov 2025

2/10 Terrible

Louis, Huntington Beach

Traveled with family
Disliked: Amenities, property conditions & facilities
Our room smelled like mold and pissed. The tv did not work and the ironing board was broken. Food was not good. Cheese was watering and salmon did not look fresh. They did not have any options of food. They also did mot have fresh orange juice. The only good thing because of my 1 star was the staff. I was told by several people the property will be closing next year to renovate which it makes lots of sense. We also saw other people checking out due to mold smell. We booked for 6 nights and after 1 night there we had to leave. One of our family member had issues breathing due to mold smell we are assuming.
Stayed 6 nights in Nov 2025

10/10 Excellent

Dario

Stayed 3 nights in Nov 2025

6/10 Okay

Edward

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
we had problems with our room AC.... we had to call twice to get it fix also the bed was not comfortable
Stayed 6 nights in Nov 2025

10/10 Excellent

Joviana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was awesome everything was amazing loved it I will definitely recommend it to everyone
Stayed 4 nights in Nov 2025

10/10 Excellent

Tarang

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Nov 2025

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall the resort was very clean especially the pool area. And the grounds and setting were stunning. One of the staff members was really excellent, Jocsan, he never left a glass empty or plate on the table and was so pleasant. Constant service at the pool as well. The food overall was mediocre at best. We are at the Italian restaurant the first night and ordered fish, it smelled so fishy we didn’t touch it. The Yakisoba at the Japanese restaurant was probably our favorite dish. Omelettes were good every morning and the cafe made great coffees all other food was just okay.
Stayed 7 nights in Nov 2025

8/10 Good

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Nice rooms. Breakfast and dinner buffet was excellent.
Stayed 6 nights in Nov 2025

8/10 Good

Gracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

2/10 Terrible

Kristin

Stayed 7 nights in Nov 2025

8/10 Good

Farrah Rae

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 9 nights in Nov 2025

8/10 Good

DANA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and staff were great. Food was just okay. We enjoyed our Thanksgiving stay.
Stayed 5 nights in Nov 2025

6/10 Okay

Timothy

Traveled with partner
Disliked: Amenities, property conditions & facilities
The room was extremely dated & definitely in need of major upgrades. Very disappointed that the Riu next door looked so much nicer than the Riu Palace (& is also significantly less expensive). Stayed at this Riu Palace 15 yrs ago and will not return again after seeing how run down it now is.
Stayed 14 nights in Nov 2025

6/10 Okay

Maribel

Liked: Amenities
The room had a mildew smell. The air conditioning was shut down the morning of the checkout, really early in the morning. Food was average service is good
Stayed 3 nights in Nov 2025