4/10 Poor
Shyam
Dec 20, 2025
Disliked: Cleanliness, staff & service, amenities
First day when we checked in, the front desk lady asked us to fill a special form with occupations, we asked why? She said we must do without any explanation. She also put one piece of paper told us if against hotel policy such as smoking in the room…, will have amount fine etc. she told us if need water , go downstairs dinner place, paying. We had very uncomfortable feelings, wrote to hotel.com. Next morning while we were waiting for tour pickup, the owner came , she said that is law to ask each person’s occupation. We asked why not any other holes do have such policy, she said this is Argentina law. Then she said if you are not happy, you can move out tonight. We didn’t have time to do so. Room was very cold, when temperatures at 8C at night, no heating. Since she already asked us if we were not happy to move out, we did not want to bother them any more. We had used all our winter coats over the thin comforter and wearing sweaters in bed.The shower water was so cold, after running over 10 min, finally had some hot water. Next morning before we left, we told front desk the room temperature, she said we should come to ask more blanket. We told her there was no heating in this room, finally they turned on the heating system for this room before we checked out in one hour. We both cough cold during . We have been traveling over 30 countries and stayed 5 hotels in Argentina within a year this time we had a unique experience, never to forget.Hope hotel.com can do something.
Shyam
Stayed 2 nights in Dec 2025