From the moment we entered the room, there was a strong, unpleasant odor. It was immediately clear that the bedsheets had not been changed—both queen beds were covered in hair, and the pillows smelled like sweat. This is completely unacceptable.
While the bathroom was in decent condition, the overall cleanliness of the room was far below any reasonable standard. To make matters worse, there was leftover food in the fridge from the previous guest. This is not just careless—it’s a serious hygiene issue.
How can you operate a business with such poor attention to cleanliness? Every guest deserves a clean, fresh space upon arrival. This experience was not only disappointing—it was unsanitary and unprofessional.
I expect a prompt response and appropriate action regarding this matter.