The bathtub in our room was heavily damaged. The plexiglass divider only covered about one third of the tub, so showering sprayed water everywhere. Neither the tub nor the sink got cleaned. The floor was not swept. One day, no dirty glasses or mugs were removed. Another day, bathroom cups were taken away but not replaced.
Overall, the room was outdated and shabby. Our room door had coffee (we think) all over the outside.
Hot beverage machines in the breakfast room went out of order both days we ate there. Some light fixtures are missing, some have burnt out bulbs, and most had dead bugs in them. There were cobwebs on some fixtures, too.
I had been told that since our arrival date was my friend’s birthday, there would be a card and a free bottle of sparkling wine in the room. Neither happened. When I asked at the desk, though, and showed staff the messages, they quickly gave us a bottle in an ice bucket, along with glasses.
The property feels neglected. The only good things for us were the location and the staff (except the random guys doing maintenance and housekeeping).