4/10 Poor
David
Traveled with partner
Dec 8, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had a 3 night stay. The staff were helpful and polite at every point in fairness. The hotel needs some love. Lobby carpets desperately need cleaning. Our first room had a massive burn where an iron or something hot had been left. There was an issue with the AC/heating unit which wouldn't turn off and resulted having to move rooms in the early hours. The next room was noisy sounded like a lorry was parked outside with its engine running. This would have been difficult as we were on the 7th floor! We reported this in the morning. It seemed to get sorted but only between 9pm and 6am when it would start again. Cleaners would be active from 7am which was a disturbance as they were moving trolleys around and banging doors. The lift entrance on the 7th floor had damaged plaster work leaving a 2 inch gap between the metal work and the rest of the wall. The door frames in the toilet in the rooms had suffered with water from the showers and were showing the effect. Pillows in the bedrooms where made of granite. The staff where a 10 out of 10. The location was an 8 out of 10. The building 2 out of 10. It needs some love and IHG needs to back it's people and get the place up to standard.
David
Stayed 3 nights in Dec 2025
