Paid for room upgrade, pictures of the upgrade didn’t match the room we was put in, AC broken so the room was roasting, shows soundproof rooms but the hallway noise was like the people were in the room with us, the TV then stopped working, do fortunately we was moved to another room on our last night, and loads behold this room matched the pictures of the upgrade and we paid for! One thing I can’t fault was the grill, lovely food and overall the staff were nice