- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
I booked this property months ago. We were running late due to travel issues and contacted hotel as soon a my crappy phone had service around 9:20. They stated they had called me twice (again, no service) and had given one of our rooms away. After a grueling travel day with an elderly man and small child, we had to cram 4 into two full size beds because there wasn’t an available room anywhere in Western colorado. Again we booked these MONTHS before. If we noshowed, my card was on record anyway. But we did not. And our room was gone. Horrible policy, whatever it is. Especially in a part of the country where crappy phone service is expected. Don’t give away people’s reservations!