2/10 Terrible
Steven
Traveled with partner
Sep 19, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have traveled the world. 21 countries in just 2025. I only stay at luxury hotels. This one is close to the bottom of the list. I paid $900 per night or somewhere around that. After I had already paid, one week before my arrival i was informed that there was a UN meeting in town and we could not be dropped off at the hotel but we could be dropped off 1/2 mile away. I asked if someone could help with our luggage and after much back and forth someone told me they would help me.I had a bad hand and back. Upon arrival no one was there. 1/2 mile away! We called and the front desk very rudely said just walk down the promenade. How in the world do I know where the promenade is. My girlfriend and i had to carry our luggage the whole way without help. Upon arrival there are steps. You think there would be someone there but nope.No one! Every time we went somewhere we had to walk that same 1/2 mile to get a ride somewhere. The room was very hot but the thermostat said 21 Celsius. No way. I build fine custom homes for a living. I rarely complain about anything. I told the front desk that someone said they would help with our luggage and after our arrival we could get transportation from the hotel. She had the audacity to tell me that was not true. So, I showed her the emails they sent me. With an embarrassed look on her face she told me they should not not have told me that. I have absolutely nothing good to say about my experience there except that it is a good location.
Steven
Stayed 4 nights in Jun 2025
