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The Empress Hotel

4.0 star property

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Photo gallery for The Empress Hotel

A coastal view from a balcony with a metal railing, a sandy beach, and a road with cars.
A multi-story hotel with a classic architectural style, featuring a glass conservatory and a staircase leading to the entrance.
A restaurant with large windows offering a view of the sea and parked cars. Tables are set with white napkins and wine glasses.
A banquet hall with round tables, white tablecloths, and chairs with blue sashes.
A beach with a road running parallel to it, lined with parked cars and street lamps.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Business services
  • Bar
  • Laundry
The current price is $129
$123 nightly
$129 total
Total with taxes and fees
Aug 16 - Aug 17

Explore the area

View in a map
Central Promenade, Douglas, England, IM2 4RA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪4 min walk‬
  • Place, Gaiety Theatre
    ‪7 min walk‬
  • Airport, Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Classic Double Room

A hotel room with a large bed, two bedside tables, a desk, and a chair.

Classic Double Room

8.0 out of 10
Very good
(23 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room, Sea View

A hotel room with a large bed, a desk with a laptop, a chair, a bedside table with a lamp, and a small table with a lamp.

Executive Double Room, Sea View

9.0 out of 10
Wonderful
(19 reviews)
  • Sea view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Single Room, 1 Twin Bed

A hotel room with a bed, a desk with a chair, a telephone, and a mirror.

Classic Single Room, 1 Twin Bed

8.0 out of 10
Very good
(15 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table, and a television.

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(13 reviews)
  • Sea view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic Twin Room

A hotel room with a bed, two chairs, a small table, and a TV mounted on the wall.

Classic Twin Room

7.6 out of 10
Good
(5 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Triple Room

A hotel room with two beds, a desk, two chairs, and a window with curtains.

Family Triple Room

8.0 out of 10
Very good
(5 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom, Sea View

A hotel room with a bed, bedside lamp, wooden headboard, and a door leading to a hallway.

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Panoramic Penthouse, Sea View

A hotel room with a bed, a sofa, a small table with a vase of flowers, a desk with a mirror, and a dresser.

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

A hotel room with a wooden headboard, two bedside tables, a bed with white and red bedding, and two wall-mounted lamps.

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)
  • Sea view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic Double or Twin Room

A hotel room with a bed, a sofa, a small table, a TV, and a wardrobe.

Classic Double or Twin Room

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

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4.2 out of 5, Very Good, 639 reviews
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The price is $135
Aug 31 - Sep 1
Total with taxes and fees
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About the neighborhood

Douglas

The Empress Hotel is centrally located in Douglas, a 3-minute walk from Douglas Beach and 5 minutes by foot from Palace Casino. .This beach hotel is 0.7 mi (1.2 km) from Gaiety Theatre and 1 mi (1.7 km) from Manx Museum.

What's nearby

  • Douglas Beach - 1 min walk - 0.0 miles
  • Palace Casino - 4 min walk - 0.3 miles
  • Gaiety Theatre - 7 min walk - 0.4 miles
  • Manx Museum - 13 min walk - 0.7 miles
  • Tynwald - 13 min walk - 0.7 miles

Getting around

  • Snaefell Mountain Railway Laxey Station - 15 min drive
  • Douglas Ferry Station - 17 min walk
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Costa Coffee - ‬16 min walk
  • ‪Frank Matcham’s - ‬6 min walk
  • ‪Jaks Bar & Steakhouse - ‬9 min walk
  • ‪The Crooked Dagger - ‬15 min walk
  • ‪Starbucks - ‬14 min walk

About this property

The Empress Hotel

The Empress Hotel offers 104 accommodations with coffee/tea makers and hair dryers. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 104 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and wedding services. Additional amenities at this Victorian hotel include a television in a common area, a ballroom, and a vending machine.
Grab a bite at The Brasserie Restaurant, a beachfront restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Douglas? This hotel has 2497 square feet (232 square meters) of space consisting of conference space and meeting rooms.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:00 AM.
The Brasserie Restaurant - This beachfront restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
The Piano Bar - This beachfront piano bar serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 13.50 for adults and GBP 6.75 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 13.50 for adults and GBP 6.75 for children
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

The Empress Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 373 out of 899 reviews
Rating 8 - Good. 378 out of 899 reviews
Rating 6 - Okay. 96 out of 899 reviews
Rating 4 - Poor. 31 out of 899 reviews
Rating 2 - Terrible. 21 out of 899 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean breakfast very good staff excellent will go back
Stayed 13 nights in Apr 2026
Verified review

10/10 Excellent

christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel room was very clean and bed confortable .. The breakfast included was excellent Recommended
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Simon John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant service throughout, wonderful staff, fantastic food… Can’t wait for my next stay…
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities
Small room with scaffolding outside, breakfast was good and fresh, coffee very good. Clean and tidy restaurant staff excellant
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Good breakfast and lunch options. Great location. Can walk into the town area in around 10 mins or about 20 mins from the port. Bus stop outside. Pay £7 for a hop on/off day rider on buses only to get around the island. Will cost more if you want to add the trams/trains.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable hotel. The impressive foyer and classy piano bar reminded me of a cruise liner. The whole of the hotel looks to have been recently repainted and all is very clean and well maintained. I would have no hesitation in staying there again. Ps. It is well worth choosing a sea view room as its first line beach. Alan&marlene from Merseyside.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
We enjoyed our stay very much, staff were friendly and breakfast was very good. Hotel was decorated very nicely for Christmas.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
All the staff were great. Especially the person who looked after us in the Bistro called Darinka. The food was so good we decided to eat in the Bistro both nights
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Dawn

Liked: Cleanliness
Room was clean However it was very small Breakfast was ok but nothing special
Stayed 1 night in Jan 2026
Verified review

8/10 Good

John

Liked: Cleanliness
Room was spotless and very friendly staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Room as all ways spot on ,staff brilliant
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

merran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception is open 24/7 which was helpful when our ferry arrived at 5.30am. It's right on the promonade so lovely for views and walking.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, amenities
Great spot. Really lovely staff and an excellent location right on the seafront. I had a meal in the restaurant which exceeded expectation. Bathroom was spotless. Online check in was quick and simple. Overall, very impressed.
The stuffed chicken dish was absolutely gorgeous
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options were excellent
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities
Staff go above and beyond! Room was perfect. Stayed here several times and every time it’s amazing!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the seafront
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with a beautiful vista ideal location for the motorcycle racing nice friendly staff good all around experience
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good for walking breakfast was good staff good
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
The food was excellent and the staff were always on hand to help. A well run hotel
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean hotel. Mattress not the most comfortable
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and efficient staff
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, room comfort
Nice
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite hotel in Douglas

Great Hotel. Absolutely wonderful staff. Great breakfast and really nice surroundings.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant staff and lovely stay!
Stayed 3 nights in Apr 2024
Verified review

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ambience , decor and location. Nice stay, would visit again.
Stayed 2 nights in Feb 2025