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Hotel Serena Palace

Property class: 3.5

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Photo gallery for Hotel Serena Palace

A hotel room with a bed, a nightstand, a painting, and a door.
A hotel lobby with orange seating, a reception desk, and a large window.
A multi-story building with a central courtyard, balconies, and potted plants.
A hotel lobby with a reception desk, a staircase, and a seating area with chairs.
A hotel lobby with multiple seating areas, a bar, and a television screen.

Reviews

5.0 out of 10

Popular amenities

  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Bali, Boulevard de la République, Douala, Région du Littoral
  • Place, Cathedral of Saints Peter and Paul
    ‪12 min walk‬
  • Place, Eko Market
    ‪16 min walk‬
  • Place, Espace Doual'art
    ‪18 min walk‬
  • Airport, Douala (DLA-Douala Intl.)
    ‪9 min drive‬

Room options

View all photos for Room

A hotel room with a bed, a desk with a telephone, a chair, a window with red curtains, and a colorful artwork on the wall.

Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room

A hotel room with a bed, a bedside table with a phone, and a view of the city through large windows.

Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Studio

A hotel room with a bed, a TV, a painting, and a dining area with chairs and a table.

Comfort Studio

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Douala

With a stay at Hotel Serena Palace in Douala (Akwa II), you'll be within a 15-minute walk of Cathedral of Saints Peter and Paul and Espace Doual'art. .This hotel is 0.8 mi (1.3 km) from Eko Market and 1.3 mi (2.1 km) from Douala Maritime Museum.

What's nearby

  • Cathedral of Saints Peter and Paul - 12 min walk - 0.7 miles
  • Eko Market - 16 min walk - 0.9 miles
  • Espace Doual'art - 18 min walk - 1.0 mile
  • Douala Maritime Museum - 2 min drive - 1.3 miles
  • Douala Grand Mall - 6 min drive - 3.7 miles

Getting around

  • Douala (DLA-Douala Intl.) - 7 min drive

Restaurants

  • ‪Terrific Coffee - ‬7 min drive
  • ‪Wandafull terasse - ‬3 min drive
  • ‪SUN CITY - ‬4 min drive
  • ‪Opiom Bali - ‬4 min walk
  • ‪Bar A Tapas - ‬3 min drive

About this property

Hotel Serena Palace

Hotel Serena Palace offers 60 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Guests have access to shared bathrooms. Bathrooms include complimentary toiletries and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 60 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and toothbrushes and toothpaste. Conveniences include safes and desks, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 2 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available on request).
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Hotel Serena Palace has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to midnight on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: XAF 6,000 for adults and XAF 6,000 for children
  • 2 bars/lounges
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • TV in common areas

Family friendly

  • Dining table

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shared bathroom
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: midnight; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for XAF 8.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: XAF 3000.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately XAF 6000 for adults and XAF 6000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: XAF 8.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Palace Douala
Serena Palace Douala
Serena Palace
Hotel Serena Palace Hotel
Hotel Serena Palace Douala
Hotel Serena Palace Hotel Douala

Hotel Serena Palace Reviews

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 1 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

6.0/10

Cleanliness

5.0/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and the service are good The restaurant is good
Stayed 2 nights in Nov 2018
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement.
Stayed 1 night in Apr 2019