8/10 Good
Robert, Rochester NY
Nov 7, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robert
Stayed 2 nights in Nov 2018
Hotel Serena Palace
3.5 star property
Choose dates to view prices
Photo gallery for Hotel Serena Palace
Reviews
5.05.0 out of 10
Popular amenities
- Free airport shuttle
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
- Breakfast available
Explore the area
Bali, Boulevard de la République, Douala, Région du Littoral
- Cathedral of Saints Peter and PaulPlace, Cathedral of Saints Peter and Paul10 min walk
- Eko MarketPlace, Eko Market15 min walk
- Espace Doual'artPlace, Espace Doual'art16 min walk
- Douala (DLA-Douala Intl.)Airport, Douala (DLA-Douala Intl.)6 min drive
Room options
View all photos for Room
Room
- Sleeps 2
- 1 Double Bed
View all photos for Room
Room
- Sleeps 3
- 1 Queen Bed
View all photos for Comfort Studio
Comfort Studio
- Sleeps 3
- 1 Queen Bed
Similar properties
K Hotel Douala
Bonanjo
K Hotel Douala
Bonanjo
- Pool
- Parking included
- Free WiFi
- Restaurant
4.8 out of 5, Exceptional, 83 reviews
4.8
Exceptional
83 reviews
$247 nightly
The price is $299
$299 total
May 3 - May 4
Total with taxes and fees
Star Land Hotel Bonapriso
Douala
Star Land Hotel Bonapriso
Douala
- Pool
- Free airport shuttle
- Parking included
- Free WiFi
4.2 out of 5, Very Good, 120 reviews
4.2
Very Good
120 reviews
$143 nightly
The price is $177
$177 total
May 4 - May 5
Total with taxes and fees
Villa Magnum
Douala
Villa Magnum
Douala
- Parking included
- Free WiFi
- Breakfast available
- 24/7 front desk
4.7 out of 5, Exceptional, 8 reviews
4.7
Exceptional
8 reviews
$47 nightly
The price is $61
$61 total
May 3 - May 4
Total with taxes and fees
FAYA Hotel
Akwa II
FAYA Hotel
Akwa II
- Pool
- Free airport shuttle
- Parking included
- Free WiFi
4.2 out of 5, Very Good, 29 reviews
4.2
Very Good
29 reviews
$73 nightly
The price is $92
$92 total
May 2 - May 3
Total with taxes and fees
Hotel Akwa Palace
Douala
Hotel Akwa Palace
Douala
- Pool
- Spa
- Kids pool
- Parking included
4.2 out of 5, Very Good, 167 reviews
4.2
Very Good
167 reviews
$127 nightly
The price is $158
$158 total
May 5 - May 6
Total with taxes and fees
GENEVA HÔTEL
Douala
GENEVA HÔTEL
Douala
- Pool
- Breakfast included
- Parking included
- Free WiFi
4.0 out of 5, Very Good, 3 reviews
4.0
Very Good
3 reviews
$83 nightly
The price is $105
$105 total
May 8 - May 9
Total with taxes and fees
Platinum Cocotiers Hotel
Bonanjo
Platinum Cocotiers Hotel
Bonanjo
- Pool
- Spa
- Parking included
- Free WiFi
4.8 out of 5, Exceptional, 21 reviews
4.8
Exceptional
21 reviews
$106 nightly
The price is $133
$133 total
May 2 - May 3
Total with taxes and fees
Hôtel le palace des rois
Akwa II
Hôtel le palace des rois
Akwa II
- Breakfast included
- Parking included
- Free WiFi
- Restaurant
$35 nightly
The price is $47
$47 total
May 8 - May 9
Total with taxes and fees
Manou Hotel
Douala
Manou Hotel
Douala
- Pool
- Breakfast included
- Parking included
- Free WiFi
4.5 out of 5, Wonderful, 6 reviews
4.5
Wonderful
6 reviews
$92 nightly
The price is $112
$112 total
May 2 - May 3
Total with taxes and fees
ONOMO Hotel Douala
Bonanjo
ONOMO Hotel Douala
Bonanjo
- Pool
- Free airport shuttle
- Pet friendly
- Parking included
4.3 out of 5, Excellent, 134 reviews
4.3
Excellent
134 reviews
$80 nightly
The price is $100
$100 total
Jun 1 - Jun 2
Total with taxes and fees
About the neighborhood
Douala
With a stay at Hotel Serena Palace in Douala (Akwa II), you'll be within a 15-minute walk of Cathedral of Saints Peter and Paul and Espace Doual'art. .This hotel is 0.8 mi (1.3 km) from Eko Market and 1.3 mi (2.1 km) from Douala Maritime Museum.
What's nearby
- Cathedral of Saints Peter and Paul - 10 min walk - 0.6 miles
- Eko Market - 15 min walk - 0.8 miles
- Espace Doual'art - 16 min walk - 0.9 miles
- Douala Maritime Museum - 19 min walk - 1.1 miles
- Port of Douala - 2 min drive - 1.1 miles
Getting around
- Douala (DLA-Douala Intl.) - 7 min drive
Restaurants
- Mc Cofee - 6 min walk
- Mc Burger - 4 min walk
- Black & White - 10 min walk
- CAFE TREEHOUSE - 16 min walk
- Caf'Art Bali - 6 min walk
About this property
Hotel Serena Palace
Hotel Serena Palace offers 60 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Guests have access to shared bathrooms. Bathrooms include complimentary toiletries and toothbrushes and toothpaste.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.
Make yourself at home in one of the 60 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and toothbrushes and toothpaste. Conveniences include safes and desks, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 2 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available on request).
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Hotel Serena Palace has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free roundtrip airport shuttle from 6:00 AM to midnight on request
- Free secured, uncovered self parking on site
- Wheelchair-accessible parking available
Food and drink
- Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: XAF 6,000 for adults and XAF 6,000 for children
- 2 bars/lounges
- A restaurant
Things to do
- Art gallery
- Designer stores
- TV in common areas
Family friendly
- Dining table
Conveniences
- 24-hour front desk
Guest services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Proposal/romance packages
Business services
- 2 meeting rooms
- Coworking space
Outdoors
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- 2 accessible parking spaces
- Elevator
- Tile flooring in room
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
More
- Designated smoking areas
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Free toiletries
- Shared bathroom
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- Flat-screen TV with satellite channels
Food and drink
- Champagne service
- Coffee/tea maker
- Dining table
- Electric kettle
- Free bottled water
- Limited room service
- Minibar
More
- Air conditioning
- Desk
- Free local calls
- Heating
- Iron/ironing board on request
- Laptop workspace
- Mobile key entry
- Phone
- Safe
Policies
Check-in
Check-in start time: midnight; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 17
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for XAF 8.0 per day
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: XAF 3000.00 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately XAF 6000 for adults and XAF 6000 for children
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: XAF 8.0 per day
- Credit card charges are subject to a surcharge of 2.5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
We should mention
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Property is also known as
Hotel Serena Palace Douala
Serena Palace Douala
Serena Palace
Hotel Serena Palace Hotel
Hotel Serena Palace Douala
Hotel Serena Palace Hotel Douala
Hotel Serena Palace Reviews
Reviews
5.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 2 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews
2 - Terrible
1
6.0/10
Cleanliness
5.0/10
Staff & service
2.0/10
Amenities
5.0/10
Property conditions & facilities
Reviews
2/10 Terrible
Verified traveler
Business traveler
Apr 8, 2019
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement.
Verified traveler
Stayed 1 night in Apr 2019