The Park Hotel, Sure Hotel Collection by Best Western

Property class: 3

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Photo gallery for The Park Hotel, Sure Hotel Collection by Best Western

A hotel room with a large bed, a wooden wardrobe, a desk, and a television.
A room with a wooden wardrobe, a grey armchair, a coffee station, a radiator, and a TV on the wall.
A two-story building with a prominent entrance, columns, and hanging flower baskets.
A bar area with wooden furniture, a bar counter, and a seating area with round tables and chairs.
A hallway with two armchairs, a mirror, and wall sconces.

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Business services
The current price is $97
$81 nightly
$97 total
Total with taxes and fees
Sep 13 - Sep 14

Explore the area

View in a map
Denmark St, Diss, England, IP22 4LE
  • Place, The Corn Hall
    ‪3 min walk‬
  • Place, Diss Mere Wildlife Garden
    ‪6 min walk‬
  • Place, No 8 Marketplace
    ‪6 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪53 min drive‬

Room options

Classic Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Superior Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Classic Room, 1 Twin Bed, Non Smoking

  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Suite, 1 King Bed, Non Smoking

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Classic Room, 2 Twin Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Deluxe Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Classic Room, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Bed, Non-Smoking, Superior Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Bed Non-Smoking Standard Room

  • 53 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Similar properties

About the neighborhood

Diss

With a stay at The Park Hotel, Sure Hotel Collection by Best Western in Diss, you'll be next to a golf course, just steps from Diss Mere Wildlife Garden and a 4-minute drive from Bressingham Steam and Gardens. .This golf hotel is 2.4 mi (3.8 km) from Little Green Wedding Barn and 6.2 mi (10.1 km) from The 100th Bomb Group Memorial Museum.

What's nearby

  • The Corn Hall - 3 min walk - 0.2 miles
  • Diss Town Council - 4 min walk - 0.3 miles
  • Diss Mere Wildlife Garden - 6 min walk - 0.4 miles
  • Diss Library - 6 min walk - 0.4 miles
  • No 8 Marketplace - 6 min walk - 0.4 miles

Getting around

  • Diss Station - 7 min drive
  • Norwich (NWI-Norwich Intl.) - 62 min drive

Restaurants

  • ‪The Cock Inn - ‬7 min walk
  • ‪Scole Inn - ‬5 min drive
  • ‪Wild Bean Cafe - ‬5 min drive
  • ‪Ampersand Brew Tap - ‬3 min drive
  • ‪The Thatchers Needle - ‬3 min walk

About this property

The Park Hotel, Sure Hotel Collection by Best Western

The Park Hotel, Sure Hotel Collection by Best Western offers 31 accommodations with laptop-compatible safes and complimentary bottled water. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, sports massages, and body treatments. A variety of treatment therapies are provided, including reflexology.
Stay in one of 31 guestrooms featuring Smart televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Pamper yourself with onsite massages and body treatments. You're sure to appreciate the recreational amenities, including a nightclub and karaoke. This Victorian hotel also features complimentary wireless internet access, wedding services, and a television in a common area.
Enjoy French cuisine at Park Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:30 AM to 9:00 AM and on weekends from 8:00 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-out, and luggage storage. Planning an event in Diss? This hotel has 1507 square feet (140 square meters) of space consisting of a conference center and 3 meeting rooms. Guests may use a bus station shuttle for a surcharge, and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:30 AM and 9:00 AM and on weekends between 8:00 AM and 9:30 AM.
Park Restaurant - This restaurant specializes in French cuisine and serves dinner only. Open daily.
The Old Barrel Bar - Overlooking the garden, this pub specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking (max 1 space per unit)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 9:00 AM on weekdays and 8:00 AM to 9:30 AM on weekends; GBP 14.95 for adults and GBP 7.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Park Restaurant
  • The Old Barrel Bar

Things to do

  • 18-hole adjacent golf course
  • Bicycle storage
  • Billiards/pool table
  • Bingo
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Indoor pool (guest access)
  • Karaoke
  • Nightclub
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Crib (surcharge)
  • High chair
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel crib

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center (1,507 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Picnic area

Spa

  • Deep-tissue massages
  • Reflexology
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Area rugs in room
  • Front entrance ramp
  • Handrails in hallways (39 inches high)
  • Handrails in stairways (39 inches high)
  • Lever door handles
  • No elevator
  • Thin carpet in public areas
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 1 floor
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1900
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Renovated entire property - November 2025
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Reusable coffee/tea filters
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between 12:30 AM and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

The front desk is open daily from 11:00 AM - 11:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are available for GBP 15 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Day (December 25) Gala Dinner per adult: GBP 85
  • Christmas Day (December 25) Gala Dinner per child: GBP 50 (up to 13 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: GBP 45
  • New Year's Eve (December 31) Gala Dinner per child: GBP 45 (from 13 to 17 years old)
  • Valentine's Day (February 14) Gala Dinner per adult: GBP 50
  • Valentine's Day (14 February) Gala Dinner per child: GBP 30 (from 4 to 13 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 14.95 for adults and GBP 7.95 for children
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between 12:30 AM and 7:00 AM
  • Late check-out fee: GBP 20 (subject to availability)
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

The Park Hotel
The Park Hotel Sure Hotel Collection by Best Western
The Park Hotel, Sure Hotel Collection by Best Western Diss
The Park Hotel, Sure Hotel Collection by Best Western Hotel
The Park Hotel, Sure Hotel Collection by Best Western Hotel Diss

The Park Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 67 reviews
Rating 8 - Good. 19 out of 67 reviews
Rating 6 - Okay. 15 out of 67 reviews
Rating 4 - Poor. 8 out of 67 reviews
Rating 2 - Terrible. 8 out of 67 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was well equipped, the breakfast was great and the staff, particularly Zara were extremely helpful. Good stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
The Park hotel Diss … the room was clean and we had a good night sleep on the large bed. The hotel staff were very attentive and courteous
Stayed 1 night in May 2026
Verified review

6/10 Okay

ANNE

Liked: Cleanliness, staff & service
Great location and garden, just a stroll from the park and shops. If you have difficulty with stairs warn them when you're booking.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting would never stay here again!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Laurina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 6 nights in May 2023
Verified review

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities
Room was great. Staff were all very accommodating. Zara is a rock star!!!
Stayed 12 nights in Feb 2026
Verified review

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The family room we were put in was awful. The smell was horrendous and we were unable to stay in there..however the staff were very helpful and moved us to a newer room and provided us with a put up bed. I would not stay in this hotel again as I feel it didn't anywhere meet it's description..we were very disappointed. However the staff were super and very helpful l.
Stayed 1 night in May 2026
Verified review

8/10 Good

David

It was a pleasant stay, room was comfortable, breakfast was good, staff were helpful and friendly
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice hotel. Comfy bed nice room good facilities. Happy with my stay.
Stayed 1 night in Apr 2023
Verified review

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not got anything positive to say about here! Staff are rude and unprofessional Management are worse!
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Andy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t have a pool! Room was dirty and dated! Served raw sausage for breakfast offered no refund or apology! Receptionist walked in room in the middle of the night! Wanted to get refund to move somewhere else but refused! AVOID AVOID AVOID!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Simon

Liked: Staff & service, room comfort

Ok for overnight business stay

Close to where I was working not used this hotel before ok for my needs good bar & restaurant
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

All good friendly service excellent breakfast
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

The hotel is in a great location for Diss and it's restaurants and shops. It's seen better days and could use a lick of paint here and there but it's comfortable and good value.
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Mary Ann

The outside was a bit scruffy but the room was ideal.
Stayed 1 night in May 2023
Verified review

2/10 Terrible

Andrew

Disliked: Staff & service
The room was cold and the radiator couldn't be switched on. There was a constant clanging noise all night, presumably from the plumbing. Even after running the tap for 10 minutes, the hot water was tepid and too cold to shower.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine

Not bad. a little dated and in need of a coat of paint in places but fine for a short stay. The breakfast was good.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional convenient for our needs. A little tired in places and needing the autumn leaves clearing . Otherwise very good with a good breakfast.
Verified review

6/10 Okay

Robert

Disliked: Cleanliness, room comfort
Hotel did not have proper restaurant and the meals nothing like advertised on web site the outside beer garden needs a new fence and weeding did not enjoy our stay there
Stayed 3 nights in May 2023
Verified review

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room we stayed in was in a poor condition and the bathroom in particular looks like it hasn’t been decorated for years. It certain didn’t feel like a 4 star experience.
Stayed 1 night in May 2023
Verified review

6/10 Okay

Garry

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel nice , however , should wish to contact them prior to staying , tou got no chance .... They dont answer emails and the phone number advertised is no longer in service
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable with issues

Much better than I was expecting. The room I was in was modern, clean and comfortable. Staff very friendly. The room was also well supplied with tea, coffee, hot chocolate and biscuits. Only downsides were 1) there is a ridiculously bright green emergency exit light in the room (for which they furnish eye masks) and 2) the walls are pretty thin and I was serenaded by snoring in the next room (for which they furnish ear plugs). The latter two issues do not make for the restful night's sleep one wants in a hotel so would love to rate the establishment more highly but these detract from the experience.
Stayed 1 night in May 2023
Verified review

4/10 Poor

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
i booked a room for 3 adults and in our arrival we were given a room with one double bed, thankfully we checked before going to our event we’re booked to go to.the staff were helpful but it’s not really exceptable thst i had to bring that to there attention. it also ment that i was running late to where i needed to be. thankfully they found a small room for our 3rd adult but it wasn’t near our room
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely room, but eat and drink? Not so good.

The room was absolutely fine, up-to-date and comfortably equipped. During a heatwave, it was a real pleasure to be able to get the room to a comfortable temperature. BUT the tv wouldn't work, at all. A trendy, new "smart" set which said simply, for 3 days, "No signal". Unacceptable. Food: pleasant enough but unexceptional. The big problem in the restaurant/bar was that there simply weren't enough staff. Those we encountered we all lovely, helpful and efficient, but they were being asked to do far too much and the results were delays, long waits etc. Not so good.
Stayed 3 nights in Jun 2023
Verified review

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service

You will not be afraid of the dark

Arrived to be faced with check in on a computer. Since the stay was booked through hotels.com for some reason all the addresses and contacts information was for hotels.Com. When I tried to update my contact info the system through me out. Twice. Luckily one of the barmaids helped me out and gave me a room key. The room was a newly refurbished one on the ground floor. Unfortunately the room had emergency lighting that had a bright LED shining all night and was not conducive to sleep. After a sleepless night we complained to the front desk which was now manned and got moved to an older room. No emergency lights and a good nights sleep was achieved. The staff were very helpful and pleasant throughout our stay. Breakfast was very good but we did not eat in the evening.
Emergency lighting in room.
Stayed 2 nights in Jul 2023