We were staying for 2 nights to attend a Celebration of Life. When we got there we were unable to get in. Making a long story short, there was a new housekeeper that accidently locked the bottom lock so the key pad would not work. I contacted the owner, she responded right away, apologize numerous times and told us how to unlock a lock box and get the key for the door and we were able to get in. Such a great lady and she was doing this out of town. The home was just as the pictures showed. So comfortable, great showers, great kitchen, and very clean. The neighborhood might not be what some people like but it is safe and people are friendly, just an older part of town. Would recommend to anyone. We will definitely stay again when we come back to Detroit.